Customer Experience Manager
Babel Street · Somerville, Massachusetts, United States
Posted 27 days ago
or apply directly on Babel Street's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 27 days Babel Street's roles stay open a median of 37 days
- Reposted
- No
- Salary listed
- No 7% of Babel Street's roles list one
- Ghost-job risk at Babel Street
- high 6 stale, 0 reposted of 14 open
- Hiring momentum
- 21 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Babel Street's own greenhouse board since 2026-08-03. Full hiring picture for Babel Street.
About this role
The Customer Experience Manager at Babel Street is responsible for enhancing customer satisfaction and retention while identifying growth opportunities. This role involves providing frontline support, building relationships with key customers, and collaborating with various teams to resolve issues and improve customer success initiatives. The position requires a proactive approach in onboarding new customers and advocating for their needs within the organization.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Babel Street as an employer.
What you need
- Bachelor's degree in a relevant field (Business, Computer Engineering, Customer Experience Management)
- 1+ years of experience in a customer support or customer-facing role
- Strong communication and interpersonal skills
- Strong problem-solving and critical thinking skills
- A desire to learn new skills and take on challenges
- Ability to build and maintain relationships with customers
Nice to have
- Preferred technical knowledge of api, elasticsearch, python, etc.
- Experience with customer feedback or survey tools (GetFeedback)
- Experience with customer relationship management (CRM) software (Salesforce)
- Some understanding of the Agile Software Development Lifecycle
- Available for some evening / weekend coverage
What you get
- Health Benefits: Babel Street covers 85-100% monthly premium costs for Medical, Dental, Vision, Life & Disability insurances – for you and your family!
- Retirement Plans: Babel Street offers both a Traditional and Roth 401(K) with a very competitive match.
- Unlimited Flexible Leave: We trust our employees to manage their own time and balance their personal and work lives.
- Holidays: Babel Street provides employees with 12 paid Federal Holidays
- Tuition Reimbursement: We are committed to investing in our employees. One way we do that is with our Tuition Reimbursement Program for continuing education.
Worth weighing
- No specific mention of career advancement opportunities
- The role requires some evening/weekend coverage which may affect work-life balance
- The salary range is relatively narrow, which may limit negotiation flexibility
Summarised from Babel Street's posting. Read the full original.
Listed by Babel Street on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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