or apply directly on Aura's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 29 days Aura's roles stay open a median of 29 days
- Reposted
- No
- Salary listed
- Yes 86% of Aura's roles list one
- Ghost-job risk at Aura
- low 0 stale, 1 reposted of 7 open
- Hiring momentum
- 15 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Aura's own greenhouse board since 2026-08-03. Full hiring picture for Aura.
About this role
The Director of Workforce Management at Aura will lead the strategic planning and execution of workforce management functions for a 180-person customer support operation. This role involves developing staffing strategies, managing a WFM team, overseeing telephony and workforce management systems, and collaborating with cross-functional leaders to enhance customer experience. The position requires strong analytical skills and the ability to drive innovation in support delivery.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Aura as an employer.
What you need
- 5+ years of workforce management experience within a contact center environment
- 5+ years of leadership experience
- Experience leading a WFM function or team
- Strong analytical skills in forecasting, capacity planning, scheduling, and real-time management
- Experience with WFM software (e.g., Verint, NICE, Aspect) and telephony systems (e.g., Five9, RingCentral, Genesys)
- Proven ability to collaborate with Operations leaders
Nice to have
- Experience serving as the primary contact and subject matter expert (SME) for WFM and telephony systems
- Experience leading and scaling a global WFM team
What you get
- Competitive pay
- Generous health and wellness benefits
- Retirement savings plans
- Parental leave
- Remote work opportunity
Worth weighing
- Pay range is $120,000–$140,000, which may vary based on experience
- Position is remote but candidates must be US-based
- Experience with automation and AI tools is a plus, but not required
Summarised from Aura's posting. Read the full original.
Listed by Aura on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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