PitchMeAI Jobs
Anthropic

Manager, Customer Success GSI

Anthropic · San Francisco, CA | New York City, NY

Posted 29 days ago

or apply directly on Anthropic's site. We never take the application ourselves.

Is this posting real?

This role has been open
29 days
Anthropic's roles stay open a median of 40 days
Reposted
No
Salary listed
No
0% of Anthropic's roles list one
Ghost-job risk at Anthropic
high
276 stale, 19 reposted of 603 open
Hiring momentum
795 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Anthropic's own greenhouse board since 2026-08-03. Full hiring picture for Anthropic.

About this role

As the Manager of Customer Success for Global Systems Integrators (GSI) at Anthropic, you will lead a team focused on managing complex relationships with major consulting firms that deploy Anthropic's AI products. Your role involves coaching Customer Success Managers, developing methodologies for partner success, and collaborating with various departments to ensure customer satisfaction and product adoption. You will also be responsible for building and refining the team while driving accountability to key metrics and establishing a culture of innovation.

Our read on this posting3.2out of 5
benefits
3/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Anthropic as an employer.

What you need

  • 7+ years of experience in customer success, account management, or customer-facing roles
  • 2+ years of front-line management experience
  • Direct experience driving success with GSIs or Tier 1 consulting firms
  • Proven track record of managing and building customer success teams in SaaS, API, or AI/ML companies
  • Experience managing customer portfolios at enterprise scale
  • Demonstrated ability to drive outcomes in highly matrixed organizations

What you get

  • Annual Salary: $265,000 — $320,000 USD
  • Competitive compensation and benefits
  • Optional equity donation matching
  • Generous vacation and parental leave
  • Flexible working hours
  • Lovely office space for collaboration

Worth weighing

  • No specific mention of remote work flexibility beyond hybrid policy
  • Role involves building a partially-formed team which may present challenges
  • Emphasis on navigating complex organizational structures may require strong interpersonal skills

Summarised from Anthropic's posting. Read the full original.

Listed by Anthropic on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Anthropic

All 603 open roles at Anthropic →