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Anaplan

Associate Support Analyst - Level 3 Support

Anaplan · Sydney-Office

Posted 13 days ago

or apply directly on Anaplan's site. We never take the application ourselves.

Is this posting real?

This role has been open
13 days
Anaplan's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of Anaplan's roles list one
Ghost-job risk at Anaplan
high
81 stale, 12 reposted of 142 open
Hiring momentum
254 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Anaplan's own greenhouse board since 2026-08-03. Full hiring picture for Anaplan.

About this role

As an Associate Support Analyst in the Level 3 Support team at Anaplan, you will resolve complex technical issues for customers, leveraging your technical expertise and customer support skills. Your day-to-day tasks will include diagnosing issues from support tickets, collaborating with various teams, documenting investigations, and providing 24/7 emergency support as needed. You will also lead release reviews and help onboard new product features to ensure effective global support.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Anaplan as an employer.

What you need

  • Graduate or early-career professional with experience in data analysis (Excel or similar tools)
  • A degree in Mathematics, Physics, Electronic Engineering, Computer Science, or other technical disciplines involving large datasets
  • Fluent or professional proficiency in English
  • A quick learner with a curiosity for understanding complex systems and software behavior
  • Genuine passion for problem-solving and resilience in resolving challenging technical issues
  • An analytical mindset with a methodical and detail-oriented approach

Nice to have

  • Familiarity with technical support environments, SaaS platforms, or complex data systems
  • Experience working with monitoring tools such as Grafana (or willingness to learn)
  • Adaptability to shifting priorities and managing multiple concurrent issues
  • A team player comfortable working cross-functionally across global teams
  • Enthusiasm for customer success and delivering high-quality solutions

Worth weighing

  • No salary listed
  • The role requires working an adjusted schedule for global coverage, which may affect work-life balance
  • The position involves providing 24/7 emergency support, indicating potential for high-pressure situations

Summarised from Anaplan's posting. Read the full original.

Listed by Anaplan on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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