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Anaplan

Level 3 Support Analyst - AI Specialist

Anaplan · Minneapolis, United States

Posted about 2 months ago

or apply directly on Anaplan's site. We never take the application ourselves.

Is this posting real?

This role has been open
66 days
Anaplan's roles stay open a median of 66 days
Reposted
No
Salary listed
No
0% of Anaplan's roles list one
Ghost-job risk at Anaplan
high
114 stale, 12 reposted of 142 open
Hiring momentum
254 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-08

Measured from postings appearing on and disappearing from Anaplan's own greenhouse board since 2026-08-03. Full hiring picture for Anaplan.

About this role

As a Level 3 Support Analyst - AI Specialist at Anaplan, you will address complex technical issues related to AI solutions, collaborating with various teams to troubleshoot and resolve challenges. Your role involves building deep product knowledge, mentoring junior colleagues, and providing 24/7 emergency support. You will also document investigations, communicate progress, and drive initiatives to improve quality and efficiency within the support team.

Our read on this posting2.0out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Anaplan as an employer.

What you need

  • 2-3 years of experience in troubleshooting Large Language Model (LLM) and Retrieval-Augmented Generation (RAG) applications
  • Experience in robust prompt and context engineering
  • Data analysis skills using Excel, Anaplan, or similar tools
  • Experience in software development or quality assurance
  • Experience in Level 2 or Level 3 technical support
  • A degree in Mathematics, Physics, Electronic Engineering, Computer Science, or related technical discipline

Nice to have

  • Understanding of AI security threats and mitigation
  • Expertise in AI/ML cloud services like Azure OpenAI, AWS Bedrock, or Google Cloud AI
  • Knowledge of core ML concepts such as anomaly detection
  • Familiarity with technical support environments, SaaS platforms, or complex data systems
  • Experience with monitoring tools like Grafana or willingness to learn

What you get

  • Base Salary Range: $82,000 — $118,000 USD

Worth weighing

  • No specific mention of remote work options
  • On-call rotation for 24/7 emergency support may require flexible scheduling
  • Fast-paced environment may lead to high-pressure situations

Summarised from Anaplan's posting. Read the full original.

Listed by Anaplan on their greenhouse job board, last confirmed open on 2026-10-08. PitchMeAI is not the employer.

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