PitchMeAI Jobs
Airbnb

Specialist, Premium Support

Airbnb · Canada

Posted 23 days ago

or apply directly on Airbnb's site. We never take the application ourselves.

Is this posting real?

This role has been open
23 days
Airbnb's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of Airbnb's roles list one
Ghost-job risk at Airbnb
high
87 stale, 16 reposted of 173 open
Hiring momentum
323 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Airbnb's own greenhouse board since 2026-08-03. Full hiring picture for Airbnb.

About this role

As a Specialist in Premium Support at Airbnb, you will provide exceptional customer service to both guests and hosts, particularly within the Luxury segment. Your role involves managing complex cases, ensuring complete resolutions, and fostering strong relationships with users. You will communicate through various channels and may need to adapt to changing responsibilities as business needs evolve.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Airbnb as an employer.

What you need

  • 3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry
  • Very good verbal and written communication skills in English
  • Ability to work weekend days and public holidays, as well as early morning/evening shifts
  • Active listening skills to understand guest needs
  • Empathy and patience in high-pressure situations
  • Ability to organize a high volume of work and multitask

Nice to have

  • Experience with high-profile clientele
  • Prior experience using phone, messaging, or live chat to interact with users/customers
  • Hospitality experience, particularly with technology platforms
  • Experience engaging with executive-level stakeholders

What you get

  • Base pay range of $58,000 — $63,000 CAD
  • Potential eligibility for bonus, equity, benefits, and Employee Travel Credits

Worth weighing

  • Role requires flexibility to move between teams and take on different responsibilities
  • On-call duties may include handling emergency situations during evenings and weekends
  • Schedule can change based on business needs
  • No specific mention of remote work options, must be based in Canada

Summarised from Airbnb's posting. Read the full original.

Listed by Airbnb on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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