or apply directly on Airbnb's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 8 days Airbnb's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Airbnb's roles list one
- Ghost-job risk at Airbnb
- high 87 stale, 16 reposted of 173 open
- Hiring momentum
- 323 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Airbnb's own greenhouse board since 2026-08-03. Full hiring picture for Airbnb.
About this role
The Senior Support Specialist, Safety at Airbnb will handle various safety-related issues within the community, including personal security threats and abuse cases. This full-time, on-site role involves direct interactions with clients in a call center environment, requiring strong communication skills and the ability to manage complex cases with empathy and discretion. The specialist will also collaborate with other teams to resolve issues and improve service quality while maintaining confidentiality and professionalism.
- benefits
- 1/5
- freshness
- 5/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Airbnb as an employer.
What you need
- At least 4 years of relevant experience in customer service, mediation, emergency services, or similar roles in a call center
- Experience in hospitality, especially with technology platforms
- Ability to work under high pressure with sensitive and potentially traumatic content
- Strong communication skills, both written and verbal, including conflict resolution
- Advanced computer skills, including Apple/Mac OS and Google Suite
- Fluency in English; knowledge of other languages is a plus
Nice to have
- Experience in Trust and Safety operations
- Experience communicating with senior management
- Flexibility to change teams or responsibilities as needed
Worth weighing
- No salary information provided
- Role involves handling sensitive and potentially traumatic situations
- Position requires flexibility in working hours, including weekends and holidays
- The job may involve changing responsibilities based on company needs
Summarised from Airbnb's posting. Read the full original.
Listed by Airbnb on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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