PitchMeAI Jobs
Airbnb

Program Manager, Community Support

Airbnb · United States

Posted 28 days ago

or apply directly on Airbnb's site. We never take the application ourselves.

Is this posting real?

This role has been open
28 days
Airbnb's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of Airbnb's roles list one
Ghost-job risk at Airbnb
high
87 stale, 16 reposted of 173 open
Hiring momentum
323 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Airbnb's own greenhouse board since 2026-08-03. Full hiring picture for Airbnb.

About this role

As a Program Manager in Community Support at Airbnb, you will lead large-scale, cross-functional programs that align with the strategic goals of the Community Support organization. Your day-to-day responsibilities include managing complex projects, collaborating with executive leadership, and ensuring successful delivery of initiatives that enhance the guest and host experience. You will also be responsible for developing program plans, tracking outcomes, and adapting strategies based on performance metrics.

Our read on this posting2.8out of 5
benefits
2/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Airbnb as an employer.

What you need

  • Bachelor's Degree or equivalent experience, preferably in related field
  • 8+ years of broad experience in customer service across contact center operations, digital support, and contact center technology
  • Experience managing and executing large, complex, cross-functional projects, ideally in a contact center and/or customer service environment
  • Organized and collaborative Senior Program Manager who inspires and motivates their team while driving results on time, and at high quality
  • Understanding of technology use cases in customer service and contact centers
  • Experience in creating detailed project plans and business cases to show measurable impact of program, progress and project execution

Nice to have

  • MBA or Masters preferred

What you get

  • Bonus
  • Equity
  • Benefits
  • Employee Travel Credits

Worth weighing

  • Remote eligible position but must live in a state where Airbnb has a registered entity
  • Base pay range is subject to change and may be modified in the future

Summarised from Airbnb's posting. Read the full original.

Listed by Airbnb on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Airbnb

All 173 open roles at Airbnb →