or apply directly on Airbnb's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 16 days Airbnb's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Airbnb's roles list one
- Ghost-job risk at Airbnb
- high 87 stale, 16 reposted of 173 open
- Hiring momentum
- 323 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Airbnb's own greenhouse board since 2026-08-03. Full hiring picture for Airbnb.
About this role
As a Quality Manager for AirCover at Airbnb, you will oversee the quality assurance program for the company's insurance product, ensuring compliance with complex processes and evaluating decision accuracy. Your role involves strategic leadership, quality measurement, stakeholder reporting, and promoting automated quality assurance tools. You will also be responsible for managing a global quality team and fostering a unified team culture.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Airbnb as an employer.
What you need
- At least 10 years of experience in customer support, quality assurance, or operations, with proven experience leading quality programs in administrative services, claims, or financial services.
- At least 5 years of experience managing quality teams, including direct management of quality analysts or managers in a global partner-based support organization.
- Bachelor's degree or equivalent experience, ideally in a related field. An MBA or master's degree is a plus.
- Deep expertise in quality methodologies (COPC, AQS, Six Sigma, Lean) with a proven ability to apply them in complex, high-volume support environments.
- Experience with quality assurance tool platforms, including practical mastery of form design, calibration management, and deployment of automated quality assurance.
- Proven ability to build trust with operational stakeholders.
Nice to have
- COPC certification; Six Sigma Green Belt or Black Belt.
- Experience with Observe.AI.
- Experience in program management, change management, or organizational design in a high-growth tech environment.
- Experience within large-scale BPO/vendor governance models or closely collaborating with them (over 1,000 FTE partners across multiple sites and geographies).
- Direct experience with insurance claims quality or equivalent protection product environments, including designing assessments based on accuracy and defensibility standards.
What you get
- Base pay range of $128,000 — $160,000 CAD annually, subject to change.
- Role may be eligible for bonus, equity, benefits, and Employee Travel Credits.
Worth weighing
- No specific mention of remote work flexibility, as the candidate must be based in Canada.
- The role is newly created, which may come with uncertainties regarding structure and expectations.
- The job involves significant responsibility with potential high-stakes consequences for decision-making.
Summarised from Airbnb's posting. Read the full original.
Listed by Airbnb on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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