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Airbnb

Customer Service Partner Operations Manager, Mandarin Speaking (Tokyo Based)

Airbnb · Tokyo, Japan

Posted 14 days ago

or apply directly on Airbnb's site. We never take the application ourselves.

Is this posting real?

This role has been open
14 days
Airbnb's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of Airbnb's roles list one
Ghost-job risk at Airbnb
high
87 stale, 16 reposted of 173 open
Hiring momentum
323 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Airbnb's own greenhouse board since 2026-08-03. Full hiring picture for Airbnb.

About this role

The Customer Service Partner Operations Manager, Mandarin role at Airbnb involves managing and enhancing the performance of partners and services in a fast-paced environment. The manager will be responsible for ensuring high-quality support for the community, driving performance improvements, and collaborating with various internal functions to achieve strategic goals. This position requires strong organizational skills, stakeholder management, and data analysis capabilities to optimize processes and support the global delivery function.

Our read on this posting2.8out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Airbnb as an employer.

What you need

  • Fluency in Mandarin and English
  • A minimum of 8 years of progressive experience in a customer service or operations role
  • 5+ years in a partner management, BPO environment
  • Experience in driving improved performance as a partner/Regional Operations manager
  • Experience in data analysis and reporting to identify performance trends
  • Ability to work weekend days and on-call

Worth weighing

  • Visa sponsorship is not available
  • Role requires travel in Europe, APAC, and NA when required
  • High level of responsibility with accountability for partner performance
  • Expectations for weekend work and on-call duties may impact work-life balance

Summarised from Airbnb's posting. Read the full original.

Listed by Airbnb on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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