Member Experience Representative
TEKsystems · Minneapolis, MN
- On site
- Contract
- $41,600 / year
- Minneapolis, MN
Job highlights
- Administer health insurance benefits for members.
- Handle 50-60 calls daily from providers and members.
- Requires previous call center and customer service experience.
- Fully onsite role in Bloomington, MN.
- Contract to hire with competitive hourly pay.
About the role
Job Title
Member Experience RepresentativeDescription
Administers health insurance benefits for our members and our reps take calls from providers and members regarding claims, benefits, and eligibility. 50-60 incoming calls daily. Needs call center experience.Skills
customer serviceWork Environment
Fully onsite, shifts are between 7a-7p, 8 hours shift. Shifts are given during training in the first week. Candidates will submit a preference for 3 shifts within that time frame and typically get their first preference, but can't guarantee it. During the first 3 weeks, candidates will work 30 hours a week during training, then transition to a full 40 hours a week.Additional Skills & Qualifications
Self motivatedProblem solving
Motivated to advance their careers
Simple, basic computer skills
Work Teams, Word, Excel
Experience Level
Expert LevelJob Type & Location
This is a Contract to Hire position based out of Bloomington, MN.Pay And Benefits
The pay range for this position is $20.00 - $21.00/hr.If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Bloomington,MN.Application Deadline
This position is anticipated to close on Jun 18, 2026.About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Key skills/competency
- Member Experience Representative
- Customer Service
- Call Center Operations
- Health Insurance Benefits
- Claims Processing
- Eligibility Verification
- Problem Solving
- Computer Skills
- Microsoft Office Suite
- Career Advancement
Skills & topics
- Member Experience Representative
- Customer Service
- Call Center
- Health Insurance
- Benefits Administration
- Claims
- Eligibility
- Problem Solving
- Onsite
- Contract to Hire
How to get hired
- Customize your resume: Highlight your call center experience and customer service skills for the Member Experience Representative role at TEKsystems.
- Tailor your application: Emphasize self-motivation, problem-solving abilities, and career advancement goals in your cover letter.
- Prepare for interviews: Be ready to discuss your experience with health insurance claims, benefits, and eligibility.
- Demonstrate technical skills: Showcase your basic computer proficiency, including Word and Excel, for this onsite position.
- Research TEKsystems: Understand their role as partners in transformation and their extensive experience in business and technology services.
Technical preparation
Practice handling high call volumes.,Review common health insurance terms.,Strengthen basic computer and software skills.,Prepare to discuss problem-solving scenarios.
Behavioral questions
Describe a challenging customer interaction.,How do you handle repetitive tasks?,How do you stay motivated in a call center?,How do you approach problem-solving?
Frequently asked questions
- What are the primary responsibilities of a Member Experience Representative at TEKsystems?
- As a Member Experience Representative at TEKsystems, you will administer health insurance benefits and handle incoming calls from providers and members regarding claims, benefits, and eligibility. This role involves managing approximately 50-60 calls per day.
- What experience is required for the Member Experience Representative position?
- The position requires previous call center experience and strong customer service skills. Additionally, candidates should possess self-motivation, problem-solving abilities, and basic computer skills, including proficiency in Word and Excel.
- What is the work environment for this role at TEKsystems?
- This is a fully onsite position located in Bloomington, MN. Shifts are between 7 AM and 7 PM, with an 8-hour shift duration. While candidates can submit shift preferences, they are not guaranteed.
- What is the employment type and location for the Member Experience Representative job?
- This is a Contract to Hire position, meaning it offers an initial contract period with the potential for permanent employment. The role is based in Bloomington, MN.
- What is the pay range for the Member Experience Representative role?
- The hourly pay range for this position is between $20.00 and $21.00. Benefits, if eligible, may include medical, dental, vision, 401(k), life insurance, and more.
- How does TEKsystems use AI in its hiring process for the Member Experience Representative role?
- TEKsystems may utilize Artificial Intelligence (AI) to assist in sourcing, screening, and evaluating candidates for roles like the Member Experience Representative. AI tools help assess applications and qualifications, but final hiring decisions are made by the human hiring team.
- What is the application deadline for the Member Experience Representative position?
- The application deadline for this position is anticipated to be June 18, 2026. It is advisable to apply well before this date to ensure your application is considered.
- Does TEKsystems offer career advancement opportunities for a Member Experience Representative?
- Yes, the job description specifically mentions candidates motivated to advance their careers. TEKsystems, as a large organization, often provides pathways for growth and development within various roles, including Member Experience Representative.
Similar roles
Open positions we recommend based on this role.
Executive Liaison
TEKsystems · Warren, Michigan, United States
Banking Customer Service Representative
TEKsystems · Lynnwood, Washington, United States
Healthcare Customer Service Representative
TEKsystems · Glendale, California, United States
Transfer Associate
TEKsystems · Saint Petersburg, Florida, United States
Hybrid Customer Service Representative - Entry Level
TEKsystems · Albany, NY