Customer Sales & Service Representative
SPI - Specialty Products & Insulation · Nashville, TN
- On site
- Full-time
- $83,200 / year
- Nashville, TN
Job highlights
- Serve as key customer contact for branch operations.
- Provide order support and product information to customers.
- Maintain positive customer rapport and world-class service.
- Process and review dealer orders and requests.
- Requires physical stamina and basic math skills.
About the role
About Your Future With SPI
Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a “Great Place to Work” of value to you? Look no further! At SPI, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.
Job Description
Your Responsibilities
In this role, you will serve as the key customer contact for our branch, providing order support and product information for our customers. If you are a resourceful team player, with a positive, professional attitude, then we want you to join our team working closely with Outside Sales Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment process.
- Ability to maintain a positive rapport with customers, providing world class service.
- Exemplary customer service skills, analytics and problem- solving skills.
- Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements.
- Any other duty, task, or responsibilities as assigned.
Your Qualifications
- Minimum of 18 years of age.
- If operating a vehicle for company purposes, a valid driver's license is required.
- 1- 2 years of experience in a customer service role.
- Ability to perform basic math calculations.
- Personable, enthusiastic and engaging personality.
- Excellent communication skills, both verbal and written.
Travel Requirements
- Type of Travel Required: Local
- Amount of Travel Required: <10%
Physical Requirements
This role requires prolonged standing and repetitive motions, including bending, stooping, pushing, and pulling. Role also requires good hand-eye coordination, hand dexterity, and physical strength. The position involves lifting up to 50 pounds, depending on the specific job duties.
Your Benefits
We care about the health and safety of all employees and provide a range of benefits to assist in prioritizing your wellbeing. Listed below are a few of our available benefits:
- Competitive Compensation
- Medical, Dental and Vision
- Strive Wellness Program
- 401(k) Matching
- Paid Holiday and Paid Time Off (PTO) for all positions
- AssuredExcellence®: minimal to no cost medical care and prescription drugs
- Flexible Spending Accounts (FSA): Healthcare and Dependent care
- Health Spending Account (HSA): with employer contribution
- Life & Disability Insurance
- Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc.
- Employee Referral Bonus
- Paid Military Leave
- Tuition Reimbursement
- Length of Service Award
Compensation Range
$20.00 - $40.00
The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
About TopBuild Corp.
TopBuild Corp. (NYSE: BLD) is the leading installer and distributor of insulation and building material services nationwide. Distribution International is part of the TopBuild family of companies, which comprises of approximately over 450 branch locations across the United States and Canada. As a company, we actively engage in corporate social responsibility through our commitment to Environmental, Social, and Governance (ESG) practices. Additionally, we prioritize diversity and inclusion in our organization. If this interests you, we encourage you to join our company and find a variety of career opportunities awaiting you!
TopBuild Corp. is an equal opportunity employer (EOE), this includes protected Veterans/Disability. The employee must be able to perform the essential functions of the position. Upon request and absent undue hardship, reasonable accommodation will be offered to enable employees with disabilities to perform the essential functions of the job.
Key skills/competency
- Customer Service Representative
- Customer Support
- Order Fulfillment
- Problem-Solving
- Communication Skills
- Computer Proficiency
- Teamwork
- Adaptability
- Product Knowledge
- Client Relationship Management
Skills & topics
- Customer Service Representative
- Customer Support
- Sales Support
- Order Fulfillment
- Client Relations
- Administrative Support
- Communication Skills
- Problem Solving
- Insulation Industry
- Building Materials
How to get hired
- Tailor your resume: Highlight 1-2 years of customer service experience, basic math skills, and excellent communication.
- Showcase problem-solving: Emphasize analytics and how you maintain positive customer rapport in your application.
- Prepare for questions: Be ready to discuss how you handle order fulfillment and product inquiries.
- Demonstrate enthusiasm: Convey a personable and engaging personality during your interview.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the typical career path for a Customer Service Representative at SPI?
- SPI, as part of TopBuild Corp., offers opportunities for growth within its extensive network of over 450 branches. A Customer Service Representative can potentially advance into roles within Outside Sales, Production, or other internal sales support functions, leveraging their customer interaction experience.
- Does SPI offer training for new Customer Service Representatives?
- While the job description doesn't explicitly detail training programs, SPI emphasizes supporting employee growth and ownership of their careers. It's likely that new Customer Service Representatives receive on-the-job training and product information to succeed in their role.
- What is the company culture like at SPI?
- SPI is recognized as a 'Great Place to Work' and fosters a diverse and inclusive team environment. They value integrity and innovation, encouraging employees to take ownership of their careers and rewarding their contributions.
- What kind of benefits can I expect as a Customer Service Representative at SPI?
- SPI offers a comprehensive benefits package including competitive compensation, medical, dental, and vision insurance, 401(k) matching, paid time off, and unique benefits like the Strive Wellness Program and AssuredExcellence® minimal-cost medical care.
- Is this a remote or on-site position for a Customer Service Representative?
- Based on the job description which mentions 'branch' contact and physical requirements like standing and lifting, this is an on-site position. Travel is minimal and local.
- What are the key qualifications for the Customer Service Representative role at SPI?
- Key qualifications include 1-2 years of customer service experience, basic math skills, proficiency in computer use for order processing, excellent verbal and written communication, and an enthusiastic, personable attitude.
- How does SPI approach diversity and inclusion for its Customer Service Representatives?
- SPI is committed to diversity and inclusion, reflecting these values in its team. As part of TopBuild Corp., they are an equal opportunity employer and provide reasonable accommodations for employees with disabilities.
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