Guest Experience Ambassador
Legends Global · Boston, MA
- On site
- Full-time
- $45,000 / year
- Boston, MA
Job highlights
- Provide exceptional guest experiences at View Boston.
- Handle ticket sales and fulfillment efficiently.
- Manage retail operations and merchandise sales.
- Engage guests in photo experiences and upsell packages.
- Deliver outstanding customer service in a fast-paced environment.
About the role
Guest Service Ambassador
Legends Global is seeking a dynamic and customer-focused Guest Service Ambassador to provide an exceptional experience to all guests. This role involves ticket fulfillment, retail operations, and assisting with photo services, requiring a passion for guest service, excellent communication skills, and a strong sales-oriented mindset.
About Legends Global
Legends Global is the premier partner to the world's greatest live events, venues, and brands, delivering integrated premium services through a white-label approach. With a network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests annually, Legends Global leverages expertise across various components including feasibility, sales, partnerships, hospitality, merchandise, venue management, and content & booking. The company culture emphasizes respect, ambitious thinking, collaboration, and bold action, fostering an inclusive workplace where employees can be authentic, make an impact, and grow their careers.
The Role
The Guest Service Ambassador will be responsible for ticket fulfillment, retail operations, and assisting with the Magic Memories photo services. This position demands a commitment to delivering outstanding guest experiences, strong sales acumen, and effective communication.
Essential Duties And Responsibilities
- Ticket Fulfillment: Greet guests, provide information on ticket packages, pricing, and promotions. Handle ticket sales (online and walk-up), operate POS systems, manage cash/credit transactions, and issue receipts and tickets. Assist guests with kiosk operation, handle cash, convert vouchers, make change, and issue receipts and tickets. Inform guests about events, closings, restrictions, and necessary information for ticket purchases. Address customer inquiries and resolve ticket-related issues promptly and professionally.
- Retail Operations: Assist customers in the View shop with product knowledge and recommendations. Maintain a clean, organized, and visually appealing retail environment. Process sales transactions using the POS system. Monitor inventory, restock shelves, and report shortages. Assist with visual merchandising to enhance the shopping experience.
- Magic Memories Photo Experience: Engage guests in the photo experience area, explain photo package options, and capture high-quality photo prints. Process photo orders, including printing and providing instructions for digital delivery. Promote and upsell photo packages to increase revenue.
- Customer Service: Provide exceptional customer service to ensure positive and memorable guest experiences. Address and resolve customer complaints calmly and professionally. Share knowledge about View Boston's exhibits, events, and technology. Perform other duties as assigned by management.
Qualifications
- High school diploma or equivalent; additional education in retail, sales, or customer service is a plus.
- Previous experience in ticket sales, retail, or attractions is preferred.
- Excellent communication and interpersonal skills.
- Strong sales skills with a customer-focused approach.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Proficiency with Point-of-Sale (POS) systems and basic computer skills.
- Proficiency with cash handling and operating a cash register with accuracy.
- Passion for the city of Boston and a desire to share that passion with guests.
- Ability to stand for extended periods and handle physical activities such as lifting and moving merchandise.
- Comfortable working in a fast-paced environment.
- 2-4 years’ experience in customer service, hospitality, travel, tourism, or attractions preferred.
- Multi-lingual or sign language capabilities are a plus.
- Entrepreneurial spirit, energetic, outgoing, creative, and proactive approach.
Compensation
Competitive salary commensurate with experience, plus a generous benefits package including medical, dental, vision, life and disability insurance, paid vacation, and a 401k plan.
Working Conditions
This is an on-site position at View Boston.
Key Skills/Competency
- Guest Service Ambassador
- Ticket Fulfillment
- Retail Operations
- Customer Engagement
- Sales
- Point-of-Sale (POS) Systems
- Cash Handling
- Customer Service
- Communication Skills
- Teamwork
Skills & topics
- Guest Experience Ambassador
- Customer Service
- Ticket Sales
- Retail Operations
- Hospitality
- Sales
- Customer Engagement
- POS Systems
- Cash Handling
- Boston Jobs
How to get hired
- Tailor your resume: Highlight relevant experience in ticket sales, retail, or customer service, emphasizing sales skills and a customer-focused approach for the Guest Experience Ambassador role.
- Showcase your passion: In your application and interview, express your enthusiasm for Boston and your desire to share its attractions with visitors.
- Demonstrate key skills: Be prepared to discuss your proficiency with POS systems, cash handling accuracy, and ability to work flexible hours, including weekends and holidays.
- Research Legends Global: Understand their mission, values, and culture to align your responses with their emphasis on teamwork and exceptional guest experiences.
- Prepare for behavioral questions: Be ready to share examples of how you've handled customer inquiries, resolved issues, and provided outstanding service in fast-paced settings.
Technical preparation
Practice POS system operations and cash handling.,Familiarize yourself with ticketing and sales processes.,Learn about View Boston's exhibits and offerings.,Review photo package options and upselling techniques.
Behavioral questions
Describe a time you provided excellent customer service.,How do you handle difficult customer complaints?,How do you approach upselling products or services?,How do you stay organized in a fast-paced environment?
Frequently asked questions
- What are the primary responsibilities of a Guest Experience Ambassador at Legends Global?
- As a Guest Experience Ambassador at Legends Global, your primary responsibilities include providing exceptional guest service, managing ticket sales and fulfillment, assisting with retail operations, and engaging guests in the Magic Memories photo experience. You'll be the frontline contact, ensuring a positive and memorable visit for every guest.
- What qualifications are essential for the Guest Experience Ambassador role at Legends Global?
- To excel as a Guest Experience Ambassador, you'll need a high school diploma or equivalent, excellent communication and interpersonal skills, strong sales abilities, and proficiency with Point-of-Sale (POS) systems and cash handling. Previous experience in ticket sales, retail, or attractions is preferred, along with a passion for Boston.
- Does Legends Global offer benefits for the Guest Experience Ambassador position?
- Yes, Legends Global offers a competitive salary commensurate with experience and a generous benefits package for the Guest Experience Ambassador role. This includes medical, dental, vision, life and disability insurance, paid vacation, and a 401k plan.
- What is the work environment like for a Guest Experience Ambassador at Legends Global?
- The Guest Experience Ambassador role is an on-site position at View Boston, operating in a fast-paced environment. You should be comfortable standing for extended periods and handling physical activities. The role requires flexibility, including working weekends, holidays, and evenings.
- How important is a passion for Boston for this role at Legends Global?
- A passion for Boston is highly valued for the Guest Experience Ambassador role. Legends Global encourages ambassadors to share their enthusiasm for the city's culture, history, and landmarks with guests, enhancing the overall visitor experience.
- What kind of sales experience is beneficial for a Guest Experience Ambassador?
- A strong sales-oriented mindset is crucial. You'll be expected to promote and upsell photo packages and potentially merchandise, so experience in direct sales, upselling, or suggestive selling in a retail or customer service environment would be highly beneficial.
- What is the reporting structure for the Guest Service Ambassador at Legends Global?
- The Guest Service Ambassador reports to the Sr. Food, Beverage and Operations Manager. This structure ensures clear guidance and oversight for day-to-day operations and guest service standards.
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