Creative Director
Four Seasons Heating, Air Conditioning, Plumbing, & Electric · Chicago, IL
- On site
- Full-time
- $140,000 / year
- Chicago, IL
Job highlights
- Lead creative vision for all marketing channels.
- Develop campaigns across digital and traditional media.
- Manage and mentor a creative team.
- Utilize AI tools to enhance production.
- Collaborate with CMO on marketing strategies.
About the role
About Us
Four Seasons is Chicagoland’s trusted choice for heating, air conditioning, plumbing, sewer, and electrical services. With decades of experience serving over one million homeowners across the greater Chicago area, we are a high-volume, performance-driven company committed to growth, innovation, and delivering exceptional service to every customer we serve.
Job Description
We are seeking a visionary, hands-on Creative Director to lead all creative aspects of marketing and communications at Four Seasons. Reporting directly to the CMO, this senior-level role will own the creative vision across web, paid social, print, video, TV commercial production, multi-channel promotions, and internal communications. The ideal candidate brings a strong portfolio spanning both digital and traditional media, thrives managing lean teams with high output demands, and is skilled at leveraging AI tools to accelerate production without sacrificing quality. If you are a creative leader who can balance big-picture brand strategy with the urgency of day-to-day execution across numerous competing deadlines, we want to hear from you.
Responsibilities
- Set and maintain the overall creative vision, brand standards, and visual identity for Four Seasons across all marketing channels and customer touchpoints.
- Lead the creative development of campaigns spanning TV commercials, video content, paid social ads, digital display, direct mail, print collateral, OTT, and web properties.
- Oversee all stages of the creative process, from concept and storyboarding through design, production, and final delivery, ensuring work is on-brand, on-strategy, and on-time.
- Manage and mentor the internal creative team, including a Graphic Design Manager and fractional creative specialists, fostering a culture of high output, collaboration, and continuous improvement.
- Serve as the primary creative liaison with external production partners, agencies, freelancers, and vendors; manage relationships, scopes of work, and quality standards.
- Lead TV commercial production end-to-end, including creative concept development, script writing, vendor selection, shoot oversight, and post-production review.
- Champion the adoption and integration of AI-powered creative tools to increase production speed, reduce costs, and expand the team’s capacity without adding headcount.
- Collaborate closely with the CMO and broader marketing team to translate business objectives and campaign strategies into compelling creative executions.
- Manage multiple concurrent projects and competing deadlines across channels, ensuring the creative team delivers consistently under high-volume demand.
- Review and approve all creative work before external launch, maintaining rigorous quality control and brand consistency.
- Stay current on creative trends, emerging platforms, AI tools, and competitive activity to keep Four Seasons’ marketing fresh, relevant, and differentiated.
- Support internal communications and employer branding initiatives, including employee-facing campaigns, event materials, and HR partnership projects.
Qualifications
- 8–12+ years of creative leadership experience with a strong portfolio spanning digital, print, video, and broadcast; home services, trades, or high-volume consumer services experience is a strong plus.
- Proven track record of leading creative teams in fast-paced, high-output environments, ideally with experience managing lean teams that punch above their weight.
- Demonstrated expertise in TV commercial production, including concept development, scripting, shoot management, and post-production oversight.
- Strong proficiency with AI-powered creative tools (e.g., Midjourney, Adobe Firefly, Runway, ChatGPT, or similar) and a clear vision for integrating AI into creative workflows.
- Deep understanding of brand strategy, visual identity systems, and how creative execution drives performance across paid media, direct response, and brand-building channels.
- Excellent project management skills with the ability to juggle numerous competing deadlines, shifting priorities, and cross-functional stakeholder needs without dropping quality.
- Experience managing external creative vendors, production houses, freelancers, and agency partners.
- Strong collaboration and communication skills; comfortable presenting creative concepts and strategic rationale to senior leadership and cross-functional teams.
- Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere Pro) and familiarity with design and project management platforms (e.g., Figma, Canva, Asana, Monday.com).
- Self-directed and highly adaptable, with a hands-on mentality and willingness to roll up sleeves when the team needs it.
Education
Bachelor’s degree in Graphic Design, Fine Arts, Communications, Marketing, or a related creative field required; MFA or advanced portfolio training is a plus.
Benefits
- Medical Insurance (employer subsidized)
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Dental Plans (free to employees)
- Vision Plans (free to employees)
- Short Term Disability (free to employees)
- Long Term Disability
- Basic Life Insurance (free to employees)
- Holiday Pay
- Paid Time Off
- 401k with Matching
- Credit Union
- Cellular Discounts
Equal Opportunity & Reasonable Accommodation
Four Seasons is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Four Seasons is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation, contact Human Resources at 773-284-6161 Ext 5010.
Key skills/competency
- Creative Director
- Brand Strategy
- Marketing Campaigns
- Digital Media
- Traditional Media
- TV Commercial Production
- AI Tools in Creative
- Team Management
- Project Management
- Adobe Creative Suite
Skills & topics
- Creative Director
- Marketing
- Advertising
- Brand Management
- Content Creation
- Digital Marketing
- Traditional Marketing
- Video Production
- AI Tools
- Team Leadership
- Graphic Design
- Project Management
- Four Seasons
- Heating
- Air Conditioning
- Plumbing
- Electric
- Chicago
How to get hired
- Tailor your resume: Highlight creative leadership, AI tool proficiency, and experience in high-volume environments.
- Showcase your portfolio: Emphasize work across digital, print, video, and broadcast, especially in home services.
- Prepare for interviews: Be ready to discuss brand strategy, AI integration, and managing competing deadlines.
- Understand the company: Research Four Seasons' commitment to growth and customer service in Chicagoland.
Technical preparation
Master Adobe Creative Suite tools.,Develop proficiency with AI creative tools.,Understand broadcast production workflows.,Familiarize with project management software.
Behavioral questions
Describe leading a creative team under pressure.,How do you balance brand strategy and execution?,Share an experience integrating new AI tools.,How do you handle competing project deadlines?
Frequently asked questions
- What are the key responsibilities of a Creative Director at Four Seasons Heating, Air Conditioning, Plumbing, Sewer & Electric?
- As a Creative Director at Four Seasons, you will set the creative vision, lead campaign development across various media (TV, digital, print), manage and mentor the creative team, liaise with external partners, and champion the use of AI tools to enhance production. You'll ensure all creative output aligns with brand standards and business objectives.
- What kind of experience is preferred for the Creative Director role at Four Seasons?
- The ideal candidate will have 8-12+ years of creative leadership experience with a strong portfolio in digital, print, video, and broadcast. Experience in home services, trades, or high-volume consumer services is a significant plus. Proven success in fast-paced, high-output environments and managing lean teams is also highly valued.
- How does Four Seasons incorporate AI into its creative processes?
- Four Seasons actively seeks to integrate AI-powered creative tools (like Midjourney, Adobe Firefly, ChatGPT) into their workflows. The Creative Director will be expected to champion these tools to increase production speed, reduce costs, and expand capacity without increasing headcount, demonstrating a forward-thinking approach to creative execution.
- What is the team structure like for the Creative Director at Four Seasons?
- The Creative Director will manage and mentor an internal creative team, which includes a Graphic Design Manager and fractional creative specialists. You will also serve as the primary liaison with external production partners, agencies, freelancers, and vendors, fostering a collaborative and high-output environment.
- What kind of benefits does Four Seasons offer its employees?
- Four Seasons provides a comprehensive benefits package including subsidized medical insurance, dental and vision plans (free to employees), accident and critical illness insurance, short-term and long-term disability, basic life insurance (free to employees), holiday pay, paid time off, and a 401k with matching contributions. Employees also benefit from credit union access and cellular discounts.
- How can I best prepare my resume for the Creative Director position at Four Seasons?
- To prepare your resume for this Creative Director role, emphasize your years of creative leadership, showcase your diverse portfolio (digital, print, video, broadcast), detail your experience with AI creative tools, and highlight any experience in high-volume service industries. Quantify your achievements whenever possible to demonstrate impact.
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