What is the base pay range for a Client Success Manager at Dow Jones?

The base pay range for a Client Success Manager at Dow Jones is $90,000 - $120,000 annually. This range may vary based on a candidate's experience, skills, location, and other relevant factors.

What are the key responsibilities of a Client Success Manager at Dow Jones?

As a Client Success Manager at Dow Jones, you will serve as the primary point of contact for clients post-sale, manage the execution of advertising programs, coordinate internal stakeholders, and maintain strong client relationships. You'll also leverage product knowledge and industry understanding to provide strategic recommendations.

What qualifications are needed for the Client Success Manager role at Dow Jones?

The ideal candidate for the Client Success Manager position has 3+ years of relevant experience, an understanding of media performance metrics and custom brand research, a solution-minded approach, and experience navigating complex matrix organizations.

What benefits does Dow Jones offer its employees?

Dow Jones offers a comprehensive benefits package including comprehensive healthcare plans (medical, dental, vision), paid time off, retirement plans, education benefits, paid maternity and paternity leave, family care benefits, and more.

How does Dow Jones approach diversity and equal opportunity in hiring?

Dow Jones is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, or disability status.

How can I apply for the Client Success Manager position at Dow Jones?

You can apply for the Client Success Manager position by submitting your application through the Dow Jones careers portal. Ensure your resume and cover letter are tailored to the role's requirements.

What is the work arrangement for this Client Success Manager role?

While the job description doesn't explicitly state the work arrangement, roles like this in media sales and client success are often hybrid or on-site, depending on team and company policy. It's best to clarify during the interview process.

What is the expected career growth for a Client Success Manager at Dow Jones?

The role is designed for growth, with the expectation to develop skills and capabilities to independently support increasingly complex clients and programs over time, potentially leading to more senior client management or strategic roles within the organization.

Client Success Manager

Dow Jones · New York, NY

On site
Full-time
$120,000 / year
New York, NY

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Client Success Manager

Dow Jones · New York, NY

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Alex Rivera

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Hi Alex — I came across the Client Success Manager opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Dow Jones stood out because…

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Job highlights

Manage client relationships post-sale for advertising programs.
Ensure successful execution of diverse media deliverables.
Coordinate internal teams and external client needs.
Provide strategic solutions and product expertise.
Requires 3+ years experience in client success.

About the role

About the Team:

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

About the Role:

Our Client Success Group is a team of post-sales experts who work with Wall Street Journal Barron's Group advertising and events clients to ensure smooth and successful execution of our multifaceted programs. The Client Success team is the engine that drives WSJ BG's work with momentum and efficiency. Sitting at the nexus between clients, sales and execution, the team will be experts at synthesizing client and internal intelligence to successfully deliver high performing programs.

What You Will Do:

Serve as the single point of contact for clients through the build and launch phases of large, multifaceted advertising programs, proactively managing complex scenarios and knowing when to escalate challenges to management.
Work directly with leadership to develop skillset and capability, aiming to support campaigns and programs of increasing complexity throughout tenure with the end goal of independently supporting complex clients and programs.
Continue to build and maintain strong, long-lasting client relationships in the post-sale phase of assigned projects, positively representing both the sales lead and organization through every client touchpoint.
Launch all contracted deliverables across WSJ BG's robust product suite including custom content, live journalism, research, custom ad units, social, newsletters, podcasts, editorial sponsorships and more.
Coordinate across key internal stakeholders to ensure delivery of program elements. Leverage internal experts to guide clients in their decision making process, ensuring milestones are met across all deliverables.
Ensure all internal stakeholders are supporting a flawless client experience. Work cross functionally to offer strategic solutions to clients when challenges and problems arise.
Ensure successful client touch points through well communicating client scheduling, thoroughly prepared and socialized agendas, concise conversation recaps inclusive of recommendations and next steps for clients and internal stakeholders.
Serve as WSJ BG's product ambassadors by developing a comprehensive understanding of the advertising and event product suite. Leverage a deep understanding of both the media industry and a client's business vertical to make informed strategic recommendations for successful program management.
Thoroughly leverage WSJ BG's project management system to ensure timelines are coordinated and internal and external dependencies understood. Communicate milestones status to client and internal stakeholders.
Assess and coordinate the project from a deal health and margin perspective for programs in post-sale.
Maintain and uphold the integrity of the brand, always upholding our reputation and creative values.

What You Bring:

3+ years of relevant experience.
Understanding of media performance metrics and custom brand research studies.
Solution-minded, always looking for ways to improve efficiency.
Experience navigating complex matrix company.

Our Benefits:

Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Medical, Dental and Vision Insurance Plans
Education Benefits
Paid Maternity and Paternity Leave
Family Care Benefits
Commuter Transit Program
Subscription Discounts
Employee Referral Program

Key skills/competency:

Client Relationship Management
Project Management
Media Industry Knowledge
Advertising Program Execution
Stakeholder Coordination
Product Knowledge
Strategic Recommendations
Problem Solving
Client Communication
Performance Metrics Analysis

Skills & topics

Client Success Manager
Client Relationship Management
Project Management
Media Sales
Advertising Programs
Dow Jones
Wall Street Journal
Barron's
Post-Sale Execution
Client Retention

How to get hired

Tailor your resume: Highlight client success, project management, and media metrics experience. Quantify achievements with specific numbers.
Craft a compelling cover letter: Express your understanding of Dow Jones and the Client Success Manager role. Showcase your solution-minded approach.
Prepare for behavioral questions: Practice discussing client relationship building, problem-solving, and navigating matrix organizations.
Understand Dow Jones's products: Familiarize yourself with The Wall Street Journal, Barron's, and other Dow Jones media offerings.
Network and inquire: Reach out to current Dow Jones employees on LinkedIn for insights into the company culture and hiring process.

Technical preparation

Familiarize with media performance metrics.,Understand custom brand research studies.,Learn project management system.,Study advertising and event product suite.

Behavioral questions

Describe managing complex client scenarios.,How do you build long-lasting client relationships?,Share an example of proactive problem-solving.,How do you handle escalating challenges?

Prefer to apply the usual way?

Not recommended alone — most applicants never hear back. Email the hiring manager first.

View original posting ↗

Frequently asked questions

What is the base pay range for a Client Success Manager at Dow Jones?: The base pay range for a Client Success Manager at Dow Jones is $90,000 - $120,000 annually. This range may vary based on a candidate's experience, skills, location, and other relevant factors.
What are the key responsibilities of a Client Success Manager at Dow Jones?: As a Client Success Manager at Dow Jones, you will serve as the primary point of contact for clients post-sale, manage the execution of advertising programs, coordinate internal stakeholders, and maintain strong client relationships. You'll also leverage product knowledge and industry understanding to provide strategic recommendations.
What qualifications are needed for the Client Success Manager role at Dow Jones?: The ideal candidate for the Client Success Manager position has 3+ years of relevant experience, an understanding of media performance metrics and custom brand research, a solution-minded approach, and experience navigating complex matrix organizations.
What benefits does Dow Jones offer its employees?: Dow Jones offers a comprehensive benefits package including comprehensive healthcare plans (medical, dental, vision), paid time off, retirement plans, education benefits, paid maternity and paternity leave, family care benefits, and more.
How does Dow Jones approach diversity and equal opportunity in hiring?: Dow Jones is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, or disability status.
How can I apply for the Client Success Manager position at Dow Jones?: You can apply for the Client Success Manager position by submitting your application through the Dow Jones careers portal. Ensure your resume and cover letter are tailored to the role's requirements.
What is the work arrangement for this Client Success Manager role?: While the job description doesn't explicitly state the work arrangement, roles like this in media sales and client success are often hybrid or on-site, depending on team and company policy. It's best to clarify during the interview process.
What is the expected career growth for a Client Success Manager at Dow Jones?

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