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Zinnia

Client Account Services Lead

Zinnia · Alpharetta, GA - Hybrid

Posted 23 days ago

or apply directly on Zinnia's site. We never take the application ourselves.

Is this posting real?

This role has been open
23 days
Zinnia's roles stay open a median of 23 days
Reposted
No
Salary listed
No
26% of Zinnia's roles list one
Ghost-job risk at Zinnia
moderate
6 stale, 6 reposted of 27 open
Hiring momentum
39 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Zinnia's own greenhouse board since 2026-08-03. Full hiring picture for Zinnia.

About this role

As a Client Account Services Lead at Zinnia, you will act as the primary liaison between clients and internal teams, ensuring effective communication and support throughout the software implementation lifecycle. Your role involves analyzing client needs, managing project delivery, and maintaining strong relationships while advocating for client interests within the company. You will also be responsible for documentation, project management, and providing training to clients on system usage.

Our read on this posting3.4out of 5
benefits
4/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Zinnia as an employer.

What you need

  • Bachelor's degree in Computer Information Science or a related field; equivalent professional experience considered in lieu of a formal degree
  • 6+ years of relevant experience, including as a B2B SaaS Account Manager or in a project management/Business Analyst capacity providing full software platform and business support to customers
  • Methodical, analytical, critical thinking with strong problem-solving and organizational skills
  • Excellent communication skills, in person, by phone, and in writing
  • Proven ability to independently author Business Requirements Documents (BRDs) and Software Requirements Specifications (SRS)
  • A solid blend of project management knowledge, experience, coursework, and/or credentials

Nice to have

  • Familiarity with XML, JavaScript, and SQL
  • Experience in Life Insurance and Annuities or the broader financial services sector
  • Proficiency using web-based Software as a Service (SaaS) applications
  • Prior experience working with distributed teams across time zones

What you get

  • Excellent career progression
  • Competitive compensation
  • Health/dental insurance
  • Parental leave
  • 401(k)
  • Incentive/bonus opportunity

Worth weighing

  • No salary listed
  • Role involves managing multiple clients and projects simultaneously, which may require strong multitasking abilities
  • Position requires flexibility to travel up to 15%
  • Experience in the financial services sector is preferred but not mandatory

Summarised from Zinnia's posting. Read the full original.

Listed by Zinnia on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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