or apply directly on Xendit's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 15 days Xendit's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 4% of Xendit's roles list one
- Ghost-job risk at Xendit
- high 18 stale, 0 reposted of 25 open
- Hiring momentum
- 32 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Xendit's own greenhouse board since 2026-08-03. Full hiring picture for Xendit.
About this role
As a Merchant Technical Support - Jr Manager at Xendit, you will lead efforts to resolve complex technical issues for merchants by coordinating with Operations, Product, and Engineering teams. Your role involves managing high-impact incidents, establishing troubleshooting standards, and implementing scalable solutions to enhance operational efficiency and customer satisfaction. You will also focus on continuous improvement and automation to optimize support processes and drive product enhancements.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Xendit as an employer.
What you need
- 5+ years of experience in technical support, product support, software engineering, solutions engineering, or a related technical domain
- Proven experience leading people, teams, or complex technical/operational programs
- Strong technical understanding of software products and systems, including experience with APIs, system integrations, databases, scripting/automation, troubleshooting, or software development
- Strong experience in structured troubleshooting, root cause analysis, incident investigation, and identifying scalable solutions
- Excellent communication and stakeholder management skills
- Strong ownership mindset and ability to operate effectively in a fast-paced environment
Nice to have
- Previous experience in Fintech, Payments, Banking, SaaS, or other technology-driven industries
- Previous experience as a Product Manager, Technical Lead, Software Engineer Lead, Solutions Engineer Lead, or similar role
- Hands-on experience with automation, scripting, API integration, data analysis, or software development
- Experience building or improving technical support functions, L2 support models, incident management processes, escalation frameworks, or technical troubleshooting methodologies
- Experience designing and maintaining knowledge bases, SOPs, technical documentation, troubleshooting guides, and other scalable knowledge-sharing mechanisms
Worth weighing
- No salary listed
- The role requires strong technical leadership and the ability to manage complex escalations, which may be challenging in a fast-paced environment.
- Focus on automation and continuous improvement suggests a dynamic but potentially high-pressure work culture.
Summarised from Xendit's posting. Read the full original.
Listed by Xendit on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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