or apply directly on Xendit's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 81 days Xendit's roles stay open a median of 81 days
- Reposted
- No
- Salary listed
- No 4% of Xendit's roles list one
- Ghost-job risk at Xendit
- high 25 stale, 0 reposted of 25 open
- Hiring momentum
- 32 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Xendit's own greenhouse board since 2026-08-03. Full hiring picture for Xendit.
About this role
As a Merchant Support team member at Xendit, you will provide dedicated assistance to customers, addressing their inquiries and issues through multiple communication channels. Your role involves analyzing customer interactions, capturing insights for product improvement, and collaborating with various departments to enhance service delivery. You will also engage in operational excellence projects to drive improvements based on your experiences with customer inquiries.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Xendit as an employer.
What you need
- Minimum 1 year experience in Customer/Merchant Operations management or similar departments in B2B sectors and/or Relationship Management Experience in Banks, Financial Institutions
- Bachelor’s degree from reputable universities majoring in Engineering, Management, Finance/Accounting, Communications, Computer Science/IT
- Responsive and analytical mindset
- Willingness to work weekends and public holidays
- Ability to communicate well in English across teams
- Goal-oriented with a can-do attitude
Nice to have
- Experience with ticket management platforms such as Zendesk, Freshdesk, Zoho, or similar tools
Worth weighing
- No salary listed
- Role requires handling customer inquiries during operational hours from 8:00 AM – 8:00 PM Bangkok time
- Fresh graduates are welcome, indicating potential for less experienced candidates
Summarised from Xendit's posting. Read the full original.
Listed by Xendit on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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