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Verygoodsecurity

Technical Support Engineer

Verygoodsecurity · United States

Posted 16 days ago

or apply directly on Verygoodsecurity's site. We never take the application ourselves.

Is this posting real?

This role has been open
16 days
Verygoodsecurity's roles stay open a median of 16 days
Reposted
No
Salary listed
No
0% of Verygoodsecurity's roles list one
Ghost-job risk at Verygoodsecurity
low
0 stale, 1 reposted of 16 open
Hiring momentum
22 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Verygoodsecurity's own lever board since 2026-08-04. Full hiring picture for Verygoodsecurity.

About this role

The Technical Support Engineer at VGS will primarily focus on hands-on technical tasks such as debugging and troubleshooting network and integration issues, onboarding new customers, and resolving support tickets. Additionally, this role involves operational ownership, where the engineer will make critical decisions during incidents and maintenance, coordinate with various teams, and communicate effectively with customers regarding service impacts.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Verygoodsecurity as an employer.

What you need

  • 5+ years in Technical Support, Solutions Engineering, Technical Account Management, or Technical Project Management in a senior or lead capacity
  • Experience owning customer-facing incident or maintenance communication
  • Strong internal communication skills
  • Autonomy in decision-making
  • Strong command of HTTP, REST APIs, and proxies
  • Independent network debugging skills including DNS, TCP/IP, routing, connectivity, TLS/SSL handshakes

Nice to have

  • Experience with tokenization, payment processing, cryptology, or security products
  • BA/BS degree
  • A knack for out-of-the-box thinking that thrives in a fast-paced startup environment
  • Reading and debugging code in at least one of Python, Go, Java, or a similar language

Worth weighing

  • On-call rotation every 3rd weekend, which may affect work-life balance
  • Role involves significant decision-making responsibilities during incidents, which can be high-pressure
  • No specific salary or benefits mentioned in the posting

Summarised from Verygoodsecurity's posting. Read the full original.

Listed by Verygoodsecurity on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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