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Vectra

Sr Support Engineer

Vectra · California City, California, United States

Posted 12 days ago

or apply directly on Vectra's site. We never take the application ourselves.

Is this posting real?

This role has been open
12 days
Vectra's roles stay open a median of 38 days
Reposted
No
Salary listed
No
0% of Vectra's roles list one
Ghost-job risk at Vectra
high
12 stale, 4 reposted of 29 open
Hiring momentum
39 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Vectra's own greenhouse board since 2026-08-03. Full hiring picture for Vectra.

About this role

As a Sr Support Engineer at Vectra AI, you will be responsible for providing high-level technical support to customers, particularly in diagnosing and resolving complex issues. Your role will involve working closely with customers and internal teams to ensure positive support interactions, developing support processes and documentation, and collaborating on investigations and escalations. You will also engage in limited on-call support and contribute to the growth of the support organization.

Our read on this posting3.4out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Vectra as an employer.

What you need

  • Strong experience supporting an international customer base
  • At least 7 years working in a technical support and/or escalation engineer role
  • Experience in diagnosis and resolution of complex customer issues
  • Expertise in Linux-based systems, their management, operation and application stacks
  • Good understanding of current security technologies and risks
  • Excellent understanding of TCP/IP network protocol suite including packet capture analysis

Nice to have

  • Scripting/programming, especially in Python and the bash shell
  • Design and understanding of enterprise and data-center networks
  • Proactively identify problem areas and be responsible for driving their resolution
  • Good understanding of SQL and non-SQL databases
  • Good understanding of virtual environments

What you get

  • Competitive base pay
  • Incentive plan eligibility
  • Participation in the employee equity plan (stock options)
  • Health care insurance
  • Income protection / life insurance
  • Access to retirement savings plans

Worth weighing

  • Limited on-call/out-of-hours support for weekends/national holidays
  • Role involves deep diagnosis including source-code analysis which may require advanced technical skills
  • The position requires strong collaboration across geographically dispersed teams which may present communication challenges

Summarised from Vectra's posting. Read the full original.

Listed by Vectra on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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