PitchMeAI Jobs
Vectra

Scaled Customer Success Manager

Vectra · Bangalore, Karnataka, India

Posted about 3 months ago

or apply directly on Vectra's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Vectra's roles stay open a median of 73 days
Reposted
No
Salary listed
No
0% of Vectra's roles list one
Ghost-job risk at Vectra
high
23 stale, 4 reposted of 29 open
Hiring momentum
39 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from Vectra's own greenhouse board since 2026-08-03. Full hiring picture for Vectra.

About this role

The Scaled Customer Success Manager (SCSM) at Vectra is responsible for driving customer adoption and retention for a portfolio of commercial and mid-market customers. This role involves managing customer relationships, conducting success reviews, and developing success plans while leveraging insights and data to enhance customer engagement. The SCSM will also create scalable programs to support customer learning and success, working closely with various internal teams.

Our read on this posting3.0out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Vectra as an employer.

What you need

  • 5+ years of customer-facing experience with enterprise SaaS or subscription-based technology companies in Customer Success, Technical Account Management, Professional Services, Sales Engineering, or a similar post-sales role
  • Demonstrated success driving customer adoption, retention, renewals, and expansion and understanding the customer lifecycle
  • Experience delivering customer presentations, executive business reviews, and technical workshops
  • Strong understanding of enterprise cybersecurity technologies, including network security, SIEM, NDR/XDR, sandboxing, identity security, or incident response platforms
  • Working knowledge of TCP/IP, DNS, VPN, SSL/TLS, and enterprise networking concepts
  • Understanding of modern cybersecurity threats, attack techniques, and security operations

Nice to have

  • Experience supporting digital customer success initiatives, customer communities, webinars, or scalable customer education programs
  • Experience creating customer enablement content such as technical documentation, videos, tutorials, or knowledge base articles
  • Experience partnering cross-functionally with Product, Marketing, Support, and Sales organizations.

What you get

  • Competitive base pay
  • Incentive plan eligibility
  • Participation in the employee equity plan (stock options)
  • Health care insurance
  • Income protection / life insurance
  • Access to retirement savings plans

Worth weighing

  • No specific salary listed
  • The role involves a mix of one-to-one and scalable customer engagement strategies, which may require balancing personalized attention with broader outreach efforts.
  • The position requires a strong technical foundation in cybersecurity, which may limit applicants without this background.

Summarised from Vectra's posting. Read the full original.

Listed by Vectra on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

More roles at Vectra

All 29 open roles at Vectra →