or apply directly on Upstart's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 28 days Upstart's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Upstart's roles list one
- Ghost-job risk at Upstart
- high 61 stale, 5 reposted of 93 open
- Hiring momentum
- 135 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Upstart's own greenhouse board since 2026-08-03. Full hiring picture for Upstart.
About this role
As a Senior Complaints Specialist at Upstart, you will investigate and resolve escalated customer complaints related to lending products, ensuring compliance with relevant regulations. Your role involves analyzing complaint trends, documenting findings, and collaborating with various teams to enhance customer experience and mitigate risks. You will also be responsible for producing clear written responses and identifying opportunities for process improvements.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Upstart as an employer.
What you need
- 1+ years experience handling regulatory escalated customer complaints within a financial institution or regulated financial services environment
- Experience conducting complaint investigations and documenting findings
- Experience applying consumer financial regulations to complaint investigations
- Knowledge of consumer financial regulations such as FCRA, UDAAP, FDCPA, and ECOA
Nice to have
- Certified Regulatory Compliance Manager (CRCM) certification
- Experience supporting auto lending or Home Equity Line of Credit (HELOC) products
- Ability to analyze complaint data and trends
- Ability to partner effectively across Operations, Legal, Compliance, Risk, and Product
What you get
- Competitive compensation, including base pay, bonus opportunities, and annual equity grants
- Retirement benefits with a company match of $2 for every $1 contributed, up to $15,000 annually
- Employee Stock Purchase Plan (ESPP) with discounted stock purchase options
- Comprehensive health coverage including medical, dental, vision
- Health Savings Account contributions for eligible plans
- Income protection benefits including life insurance and disability coverage
Worth weighing
- No specific salary listed, but an hourly rate range is provided
- Role involves handling sensitive and regulated complaints which may be challenging
- Position is remote but requires occasional in-person collaboration
- The company is digital-first, which may affect team dynamics
Summarised from Upstart's posting. Read the full original.
Listed by Upstart on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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