or apply directly on Twilio's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 26 days Twilio's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- No 47% of Twilio's roles list one
- Ghost-job risk at Twilio
- high 77 stale, 14 reposted of 158 open
- Hiring momentum
- 277 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Twilio's own greenhouse board since 2026-08-03. Full hiring picture for Twilio.
About this role
As a Technical Support Engineer 2 at Twilio, you will support customers in using Twilio's platform, acting as a subject matter expert on APIs and SDKs. Your role involves troubleshooting complex technical issues, collaborating with customers and internal teams, and providing feedback to improve products. You will also be responsible for maintaining communication with customers, including during weekends and holidays, to ensure their needs are met.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Twilio as an employer.
What you need
- 2+ years of Technical Support Experience or similar relevant experience
- Full-Stack Javascript Tech Support experience with capabilities to troubleshoot server-side code
- Good understanding of Object-Oriented Programming (OOP) concepts
- Basic understanding of SQL and query-writing skills
- Good understanding of APIs, HTTP Protocol, and RESTful services
- Skills in troubleshooting network connectivity issues
Nice to have
- Serverless (Lambda) experience
- Expertise with both native and mobile applications
- Experience in troubleshooting contact center products
- Good knowledge of RESTful technology and cloud solutions
What you get
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
Worth weighing
- Rostering includes potential weekend work
- Position requires supporting customers on holidays
- Remote work may involve occasional travel for team meetings
Summarised from Twilio's posting. Read the full original.
Listed by Twilio on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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