or apply directly on Twilio's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 28 days Twilio's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- No 47% of Twilio's roles list one
- Ghost-job risk at Twilio
- high 77 stale, 14 reposted of 158 open
- Hiring momentum
- 277 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Twilio's own greenhouse board since 2026-08-03. Full hiring picture for Twilio.
About this role
As an Onboarding Operations Specialist at Twilio, you will support the Toll-Free Verification onboarding process by working directly with customers and internal teams to ensure compliance with carrier and regulatory requirements. Your responsibilities will include reviewing verification submissions, conducting KYC checks, and analyzing workflows to prevent fraud. You will also handle escalations, maintain documentation, and contribute to a positive team culture while managing high-volume inquiries and prioritizing tasks effectively.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Twilio as an employer.
What you need
- Ability to work effectively in a remote environment, demonstrating strong time management, self-discipline, and communication skills.
- Availability to work Monday-Friday, 8:00 AM – 5:00 PM CT or 9:00 AM – 6:00 PM CT
- 1-2 years of experience in an operations and customer facing role, with exposure to cross-functional collaboration.
- Strong ability to prioritize tasks, manage workloads efficiently, and meet SLAs.
- Excellent verbal and written communication skills, with strong attention to detail in document review and risk assessment.
- A customer-centric mindset, with a commitment to delivering high-quality support and ensuring a seamless experience.
Nice to have
- Familiarity with Google Workspace and Microsoft 365
- Experience with ServiceNow, Zendesk, Slack, or similar platforms used for workflow and team collaboration.
- Experience conducting KYC checks, verifying brand legitimacy, and analyzing digital footprints with strong attention to compliance details.
- Quality assurance expertise in process review, improvement, and compliance with best practices and code of conduct.
- Ability to prioritize tasks, multi-task effectively, and handle responsibilities within defined SLAs.
What you get
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
- Support for volunteering and donation efforts
Worth weighing
- Remote-first work with occasional in-person requirements for team gatherings or customer meetings.
- Entry-level position may involve high-volume inquiries and task management under defined SLAs.
- No specific salary or detailed benefits package mentioned beyond general offerings.
Summarised from Twilio's posting. Read the full original.
Listed by Twilio on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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