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The Pokémon Company International

Senior IT Support Specialist (Bilingual - Spanish/English)

The Pokémon Company International · Mexico City, EM - MX

Posted 27 days ago

or apply directly on The Pokémon Company International's site. We never take the application ourselves.

Is this posting real?

This role has been open
27 days
The Pokémon Company International's roles stay open a median of 41 days
Reposted
No
Salary listed
No
71% of The Pokémon Company International's roles list one
Ghost-job risk at The Pokémon Company International
high
15 stale, 1 reposted of 35 open
Hiring momentum
61 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from The Pokémon Company International's own greenhouse board since 2026-08-03. Full hiring picture for The Pokémon Company International.

About this role

The Senior IT Support Specialist at The Pokémon Company International is responsible for providing exceptional technical support to both local and remote employees in the Mexico City office. This role involves troubleshooting hardware and software issues, managing workplace technology, and ensuring a high-quality technology experience. The specialist will also collaborate with various IT teams and manage local technology projects while maintaining service standards across the organization.

Our read on this posting3.6out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of The Pokémon Company International as an employer.

What you need

  • 5+ years of experience providing technical support within enterprise Microsoft Windows and Apple macOS environments
  • Strong experience supporting Microsoft 365, Active Directory, Entra ID, endpoint management platforms, and workplace collaboration technologies
  • Proven ability to troubleshoot and resolve hardware, software, operating system, application, and connectivity issues in a business environment
  • Working knowledge of networking fundamentals, including DNS, DHCP, TCP/IP, VPN, and wireless networking
  • Demonstrated ability to operate with a high degree of independence while managing priorities
  • Exceptional customer service and communication skills

Nice to have

  • Relevant certifications including CompTIA, Microsoft, ITIL, JAMF, or similar industry-recognized certifications

What you get

  • 100% employer-paid healthcare premiums for you
  • Generous paid family leave
  • Employer-paid life insurance
  • Employer-paid long and short-term income protection insurance
  • US Employees: 401k Employer Matching
  • UK/IRE/MX Employees: Pension Employer Contributions

Worth weighing

  • Bilingual requirement in Spanish and English is essential
  • No specific salary or compensation details provided
  • The role involves both local and remote support, which may require flexibility in working hours

Summarised from The Pokémon Company International's posting. Read the full original.

Listed by The Pokémon Company International on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at The Pokémon Company International

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