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The Knot Worldwide

US Couples Support (Customer)

The Knot Worldwide · Gurugram, Haryana, India

Posted 28 days ago · Previously reposted

or apply directly on The Knot Worldwide's site. We never take the application ourselves.

Is this posting real?

This role has been open
28 days
The Knot Worldwide's roles stay open a median of 45 days
Reposted
Yes
taken down and listed again at least once
Salary listed
No
0% of The Knot Worldwide's roles list one
Ghost-job risk at The Knot Worldwide
high
21 stale, 8 reposted of 30 open
Hiring momentum
68 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from The Knot Worldwide's own greenhouse board since 2026-08-03. Full hiring picture for The Knot Worldwide.

About this role

As a Couple Success Rep at The Knot Worldwide, you will provide high-touch support to US-based couples navigating wedding planning tools, including registry and stationery options. Your role involves consulting, resolving conflicts with empathy, and maintaining accurate records in systems like Zendesk. You will also gather feedback from couples to inform product improvements and work independently in a hybrid environment aligned with US Eastern Time.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of The Knot Worldwide as an employer.

What you need

  • Exceptional professional fluency in English (written and verbal)
  • Proven track record of mastering new software and product releases quickly
  • Tech-savvy and comfortable navigating a modern tech stack (Google Suite, Slack, Zendesk)
  • Experience in a high-visibility role such as E-commerce Support, Customer Success, or Global Operations
  • Proficiency in Zendesk, Salesforce, or similar CRM platforms
  • Demonstrated experience maintaining high standards of accuracy in data compliance and record-keeping

Nice to have

  • Experience with AI-powered workflows or automated ticketing systems

Worth weighing

  • Role requires flexibility to support varying shifts within the 8 AM – 8 PM EST window
  • Position is hybrid, requiring effective work from both home and office
  • No specific salary or benefits package mentioned in the posting

Summarised from The Knot Worldwide's posting. Read the full original.

Listed by The Knot Worldwide on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at The Knot Worldwide

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