or apply directly on Thatch's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 13 days Thatch's roles stay open a median of 43 days
- Reposted
- No
- Salary listed
- No 0% of Thatch's roles list one
- Ghost-job risk at Thatch
- high 16 stale, 1 reposted of 34 open
- Hiring momentum
- 43 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Thatch's own greenhouse board since 2026-08-03. Full hiring picture for Thatch.
About this role
As the Operations Manager for Employer Support at Thatch, you will lead a team focused on providing exceptional support to key stakeholders in the healthcare sector. Your role involves hiring and coaching support specialists, setting operational strategies, and ensuring accountability while fostering a customer-first culture. You will also analyze team performance and collaborate with cross-functional leaders to enhance the customer experience as the organization scales.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Thatch as an employer.
What you need
- 5+ years building and leading support teams in fast-changing environments
- Experience managing support managers, specialists, technical account managers, and/or premium support functions
- A strong collaborator with a demonstrated ability to navigate complex environments and build relationships that move things forward
- Proven ability to deliver complex operational projects spanning multiple stakeholders
- Excellent written and verbal communication
Nice to have
- Background in fintech, healthtech, or a comparable industry
- Strong AI fluency and an AI-first instinct
- Comfortable zooming between the tactical and the strategic
What you get
- Estimated Compensation Range: $135,000 — $175,000 USD
Worth weighing
- Fast-changing environment may require adaptability
- Role involves both tactical and strategic responsibilities
- No specific benefits or perks mentioned beyond compensation
Summarised from Thatch's posting. Read the full original.
Listed by Thatch on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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