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Thatch

Member Experience Specialist - San Francisco

Thatch · San Francisco, California, United States

Posted 8 days ago

or apply directly on Thatch's site. We never take the application ourselves.

Is this posting real?

This role has been open
8 days
Thatch's roles stay open a median of 43 days
Reposted
No
Salary listed
No
0% of Thatch's roles list one
Ghost-job risk at Thatch
high
16 stale, 1 reposted of 34 open
Hiring momentum
43 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Thatch's own greenhouse board since 2026-08-03. Full hiring picture for Thatch.

About this role

The Member Experience Specialist role at Thatch involves providing frontline support to members, helping them navigate their healthcare benefits and resolving issues via email and phone. The position requires collaboration with various teams to improve internal processes and enhance the overall member experience, while also identifying and addressing recurring issues in the support workflow.

Our read on this posting2.6out of 5
benefits
1/5
freshness
5/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Thatch as an employer.

What you need

  • 1-4 years of experience in customer support, healthcare or health tech services, or similar member-facing role
  • Excellent written and verbal communication skills
  • Strong motivation to work at the intersection of health tech and fin tech
  • Ability to work effectively with Operations, Product, and Engineering teams
  • Proven ability to perform under pressure
  • Based in or willing to relocate to the San Francisco Bay Area, with the ability to work on-site

Nice to have

  • Experience supporting health insurance, ICHRA, or complex financial/compliance products
  • History of proactively building customer-facing resources (help articles, videos, templates)
  • Demonstrable pattern of receiving exceptional customer feedback

Worth weighing

  • No specific mention of remote work flexibility despite being a distributed company
  • The role involves high-pressure situations and requires quick problem-solving skills
  • Compensation range provided, but no details on benefits or perks beyond salary

Summarised from Thatch's posting. Read the full original.

Listed by Thatch on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Thatch

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Apply to a Member Experience Specialist - San Francisco position at Thatch