or apply directly on Thatch's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 81 days Thatch's roles stay open a median of 79 days
- Reposted
- No
- Salary listed
- No 0% of Thatch's roles list one
- Ghost-job risk at Thatch
- high 31 stale, 1 reposted of 34 open
- Hiring momentum
- 43 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Thatch's own greenhouse board since 2026-08-03. Full hiring picture for Thatch.
About this role
The Field Account Manager (FAM) at Thatch plays a vital role in providing in-person support and education to employers, brokers, and members throughout their journey with the company. The FAM collaborates with Account Managers and Implementation Managers to enhance customer relationships, lead open enrollment sessions, conduct training, and coordinate customer events. This position requires strong communication and organizational skills, along with a willingness to travel regularly to meet customer needs.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Thatch as an employer.
What you need
- 4+ years of experience in benefits consulting, customer success, support or a related customer-facing role
- Exceptional communication and presentation skills
- Strong organizational skills and attention to detail
- Demonstrated ability to navigate ambiguity and solve problems independently
- Willingness to travel regularly within a designated region
- Comfort analyzing customer data and preparing reporting
Nice to have
- Active broker license and fluency in plan advising
- Bilingual in Spanish and English
What you get
- Estimated Compensation Range: $85,000 — $100,000 USD
Worth weighing
- 50%+ travel during annual open enrollment season (Q4)
- Role involves significant customer interaction and requires adaptability to changing priorities
- No specific mention of remote work flexibility outside of the US
Summarised from Thatch's posting. Read the full original.
Listed by Thatch on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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