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Supermetrics

Strategic Customer Success Manager

Supermetrics · Helsinki HQ/; Ireland; United Kingdom

Posted 21 days ago

or apply directly on Supermetrics's site. We never take the application ourselves.

Is this posting real?

This role has been open
21 days
Supermetrics's roles stay open a median of 29 days
Reposted
No
Salary listed
No
15% of Supermetrics's roles list one
Ghost-job risk at Supermetrics
high
5 stale, 1 reposted of 13 open
Hiring momentum
25 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Supermetrics's own greenhouse board since 2026-08-03. Full hiring picture for Supermetrics.

About this role

As a Strategic Customer Success Manager at Supermetrics, you will manage a portfolio of multi-region enterprise agency accounts, acting as a trusted advisor to foster long-term growth and product adoption. Your role involves developing strategic plans, facilitating contract renewals, and collaborating with cross-functional teams to align business goals with product development. You will leverage customer feedback to influence product roadmaps and ensure successful regional rollouts.

Our read on this posting3.2out of 5
benefits
3/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Supermetrics as an employer.

What you need

  • 3+ years of Media Agency experience in a client-facing role
  • Deep understanding of the MarTech/AdTech landscape and the media agency holding company ecosystem
  • Experience in B2B SaaS Account Management or Customer Success managing large, complex enterprise or global client accounts
  • Experience working cross-functionally to deliver client value
  • Demonstrated ability to secure commercial success, including navigating complex contract negotiations and growth strategies
  • Ability to project a professional demeanor in client-facing situations and high-level communication skills, capable of building trust with senior leaders across the network

What you get

  • Competitive compensation package, including equity
  • Great work equipment and home office allowance for those working in our fully remote locations
  • Health care benefit and leisure time insurance
  • Sports and wellbeing allowance
  • Benefits may vary depending on location.

Worth weighing

  • The role requires a strategic thinker who thrives on complexity, which may not suit everyone.
  • No specific salary figures are provided in the posting.
  • The position involves significant cross-functional collaboration, which may require strong interpersonal skills and adaptability.

Summarised from Supermetrics's posting. Read the full original.

Listed by Supermetrics on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Supermetrics

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