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Supermetrics

Senior Customer Success Manager

Supermetrics · US

Posted about 3 months ago · $80,000 to $100,000 · Previously reposted

or apply directly on Supermetrics's site. We never take the application ourselves.

Is this posting real?

This role has been open
76 days
Supermetrics's roles stay open a median of 65 days
Reposted
Yes
taken down and listed again at least once
Salary listed
Yes
15% of Supermetrics's roles list one
Ghost-job risk at Supermetrics
high
13 stale, 1 reposted of 13 open
Hiring momentum
25 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from Supermetrics's own greenhouse board since 2026-08-03. Full hiring picture for Supermetrics.

About this role

As a Senior Customer Success Manager at Supermetrics, you will oversee a diverse portfolio of 40 to 60 clients in the North American market, ensuring their needs are met throughout the customer lifecycle. Your role involves collaborating with various teams to deliver tailored solutions, proactively addressing client challenges, and advocating for customer feedback to influence product development. This position is fully remote, requiring effective communication and relationship-building skills with clients and internal teams.

Our read on this posting3.8out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Supermetrics as an employer.

What you need

  • Minimum of 3 years of relevant experience in customer success or similar customer-centric roles
  • Experience in SaaS, agency, or Martech industries
  • Ability to effectively engage and communicate with everyone, from analysts to senior leaders
  • Proficient in commercial dealings and negotiation
  • Solid organizational abilities and skill to keep track of numerous tasks effectively
  • Effective communication skills internally and externally to nurture customer relationships

What you get

  • 100% paid health care premiums for you and the WHOLE family with $0 deductible options
  • Flexible remote policy
  • $520 one time WFH stipend
  • $80 monthly wifi allowance
  • Various external trainings to support your career development
  • A comprehensive benefits package that includes equity options

Worth weighing

  • Fully remote role with specific state restrictions for candidates
  • Focus on customer success in a competitive SaaS environment
  • Role involves managing a diverse client portfolio, which may require strong multitasking abilities

Summarised from Supermetrics's posting. Read the full original.

Listed by Supermetrics on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

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