Storyblok

Technical Support Engineer II - Costa Rica, Colombia

Storyblok · Remote

Posted 19 days ago

or apply directly on Storyblok's site. We never take the application ourselves.

Is this posting real?

This role has been open
19 days
Storyblok's roles stay open a median of 23 days
Reposted
No
Salary listed
No
37% of Storyblok's roles list one
Ghost-job risk at Storyblok
moderate
5 stale, 0 reposted of 19 open
Hiring momentum
25 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Storyblok's own greenhouse board since 2026-08-03. Full hiring picture for Storyblok.

About this role

As a Technical Support Engineer II at Storyblok, you will handle escalated support tickets and troubleshoot complex issues independently, ensuring high-quality customer experiences. Your role involves managing cases from start to finish, collaborating with cross-functional teams, and contributing to product improvements based on customer feedback. Additionally, you will mentor junior engineers and engage directly with customers through video calls to resolve technical challenges in real-time.

Our read on this posting3.4out of 5
benefits
4/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Storyblok as an employer.

What you need

  • Bachelor's or Master's degree in Computer Science or a related field or equivalent experience
  • 3+ years of Support Engineering or Software Engineering experience
  • Thorough knowledge with consuming RESTful and GraphQL APIs
  • Working knowledge of at least one modern JavaScript framework such as Vue.js, React, Next.js, or Nuxt.js
  • Ability to debug and troubleshoot applications built with modern JavaScript frameworks
  • Thorough knowledge of JavaScript and its modern syntax and features

Nice to have

  • Experience troubleshooting complex technical issues in real time with customers or internal stakeholders
  • Experience with Typescript
  • Remote working experience

What you get

  • Monthly remote work stipend
  • Home office equipment package
  • Home office equipment upgrade or membership to a local co-working space after onboarding
  • Sick leave benefit, parental leave and 25 days of annual leave plus local national holidays
  • Personal development fund for courses, books, conferences, and material
  • Annual international team-building trip, quarterly and monthly online get-togethers

Worth weighing

  • No salary listed
  • Role requires handling complex tasks compared to a lower-level position
  • Emphasis on mentoring and training junior staff may require additional soft skills

Summarised from Storyblok's posting. Read the full original.

Listed by Storyblok on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Storyblok

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