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Storyblok

Senior Support Operations Specialist - Europe

Storyblok · Remote

Posted 19 days ago

or apply directly on Storyblok's site. We never take the application ourselves.

Is this posting real?

This role has been open
19 days
Storyblok's roles stay open a median of 23 days
Reposted
No
Salary listed
No
37% of Storyblok's roles list one
Ghost-job risk at Storyblok
moderate
5 stale, 0 reposted of 19 open
Hiring momentum
25 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Storyblok's own greenhouse board since 2026-08-03. Full hiring picture for Storyblok.

About this role

As a Senior Support Operations Specialist at Storyblok, you will be responsible for delivering exceptional customer experiences and managing complex operational scenarios related to account setup, billing, and CMS inquiries. You will lead initiatives to improve support processes, mentor junior team members, and collaborate with various departments to resolve advanced cases. The role requires a high degree of autonomy and involves direct customer engagement through video or screen-sharing sessions to facilitate real-time problem resolution.

Our read on this posting3.4out of 5
benefits
4/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Storyblok as an employer.

What you need

  • At least 5 years experience in Customer Support, Customer Success, or similar customer-facing role, preferably within B2B SaaS
  • Fluent in English with excellent verbal and written communication and interpersonal skills
  • Demonstrated experience leading real-time operational troubleshooting with customers, particularly in complex or escalated scenarios
  • Remote working experience
  • Well-organized, self-starting, has excellent work ethic, and pays attention to detail
  • Ability to work independently with little direct supervision in a remote working environment

Nice to have

  • Experience with Stripe and writing internal documentation
  • Experience with Headless CMS or other headless/composable platforms

What you get

  • Monthly remote work stipend (home internet costs, electricity)
  • Home office equipment package right at the start (laptop, keyboard, monitor…)
  • Home office equipment upgrade or membership to a local co-working space after onboarding
  • Sick leave benefit, parental leave and 25 days of annual leave plus local national holidays
  • Personal development fund for courses, books, conferences, and material
  • Annual international team-building trip, quarterly and monthly online get-togethers

Worth weighing

  • Role involves high autonomy and decision-making authority, which may not suit everyone
  • Direct customer engagement through video calls may require strong communication skills and comfort with technology

Summarised from Storyblok's posting. Read the full original.

Listed by Storyblok on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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