or apply directly on SmithRx's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 15 days SmithRx's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- No 0% of SmithRx's roles list one
- Ghost-job risk at SmithRx
- high 18 stale, 0 reposted of 37 open
- Hiring momentum
- 66 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from SmithRx's own greenhouse board since 2026-08-03. Full hiring picture for SmithRx.
About this role
In this role, you will supervise a team of call center agents at SmithRx, focusing on enhancing their performance through coaching and mentoring. You will manage daily operations, track attendance, and ensure high-quality member experiences by monitoring agent interactions. Additionally, you will assist with onboarding new agents and handle member inquiries during peak times.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of SmithRx as an employer.
What you need
- 5+ years of call center experience with progression through elevated roles
- 2+ years of experience leading call center agents OR supporting agents in an elevated agent role
- Expert customer service skills and aptitude
- Strong problem solving skills
- Adept at organizing tasks and workload
- Strong verbal and written communication skills
Nice to have
- Passion for providing world class member experiences
- Positive attitude
- Ability to be flexible in a fast paced startup environment
- Tactical decision making ability
- Experience working with various omnichannel and CRM software
What you get
- Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
- Flexible Spending Benefits
- 401(k) Retirement Savings Program
- Short-term and long-term disability
- Discretionary Paid Time Off
- Paid Company Holidays
Worth weighing
- No specific mention of career advancement opportunities
- Fast-paced startup environment may lead to high pressure
- Pay range provided but actual compensation may vary based on multiple factors
Summarised from SmithRx's posting. Read the full original.
Listed by SmithRx on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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