Principal Customer Success Manager
Signifyd · United States (Remote);
Posted 20 days ago · $175,000– $ 180,000
or apply directly on Signifyd's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 20 days Signifyd's roles stay open a median of 32 days
- Reposted
- No
- Salary listed
- Yes 64% of Signifyd's roles list one
- Ghost-job risk at Signifyd
- high 5 stale, 4 reposted of 14 open
- Hiring momentum
- 22 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Signifyd's own greenhouse board since 2026-08-03. Full hiring picture for Signifyd.
About this role
As a Principal Customer Success Manager at Signifyd, you will oversee the success of complex and strategic accounts, ensuring a smooth onboarding process and optimal performance on the Signifyd platform. Your role involves building and maintaining relationships with senior stakeholders, developing long-term growth plans, and collaborating with various internal teams to resolve issues and enhance customer satisfaction. You will also engage in strategic alignment sessions and help identify upsell and cross-sell opportunities.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Signifyd as an employer.
What you need
- 5+ years of experience in senior roles in enterprise SaaS deployment and/or program management for large, complex, and strategic customers
- Strong communication skills and executive presence
- Proven track record of building relationships with senior customer executives
- Sales mindset with understanding of managing complex, long-term sales cycles
- Excellent program management skills including planning, collaboration, and analytical capabilities
- Strong presentation skills with comfort in various audience sizes and management levels
Nice to have
- Background in payments, fraud, and/or e-commerce industries
What you get
- Discretionary Time Off Policy (Unlimited!)
- 401K Match
- Stock Options
- Annual Performance Bonus or Commissions
- Paid Parental Leave (12 weeks)
- On-Demand Therapy for all employees & their dependents
Worth weighing
- Ability to travel 30%+
- Compensation details are based on geographic location and experience, with a range provided but specifics may vary
- Commission plan details will be discussed during the interview process
Summarised from Signifyd's posting. Read the full original.
Listed by Signifyd on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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