Team Lead, Customer Support - In-Store - UK
SevenRooms, a DoorDash company - United Kingdom · London, United Kingdom
Posted about 3 months ago
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Is this posting real?
- This role has been open
- 80 days SevenRooms, a DoorDash company - United Kingdom's roles stay open a median of 80 days
- Reposted
- No
- Salary listed
- No 0% of SevenRooms, a DoorDash company - United Kingdom's roles list one
- Ghost-job risk at SevenRooms, a DoorDash company - United Kingdom
- high 10 stale, 0 reposted of 12 open
- Hiring momentum
- 12 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-22
Measured from postings appearing on and disappearing from SevenRooms, a DoorDash company - United Kingdom's own greenhouse board since 2026-08-03. Full hiring picture for SevenRooms, a DoorDash company - United Kingdom.
About this role
The Team Lead, Customer Support at SevenRooms is responsible for leading the UK-based support team, ensuring that hospitality operators receive effective and empathetic assistance. This role involves coaching team members, monitoring performance metrics, and collaborating with other departments to enhance the customer experience, while also stepping in to assist customers directly when necessary.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of SevenRooms, a DoorDash company - United Kingdom as an employer.
What you need
- 3+ years of Technical Customer Support Experience
- Experience in SaaS is a plus
- Ability to inspire, coach, and develop a high-performing remote team
- Strong problem-solving skills for handling complex and escalated issues
- Clear and confident communication skills, both in writing and in person
- Comfortable using support tools and systems like CRMs, help desk platforms, and analytics dashboards
Worth weighing
- No salary listed
- Role involves both leadership and direct customer support responsibilities
- Focus on coaching and performance monitoring may require strong management skills
Summarised from SevenRooms, a DoorDash company - United Kingdom's posting. Read the full original.
Listed by SevenRooms, a DoorDash company - United Kingdom on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.
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