Senior Customer Success Manager
SevenRooms, a DoorDash company - United Kingdom · London, United Kingdom
Posted about 3 months ago
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Is this posting real?
- This role has been open
- 80 days SevenRooms, a DoorDash company - United Kingdom's roles stay open a median of 80 days
- Reposted
- No
- Salary listed
- No 0% of SevenRooms, a DoorDash company - United Kingdom's roles list one
- Ghost-job risk at SevenRooms, a DoorDash company - United Kingdom
- high 10 stale, 0 reposted of 12 open
- Hiring momentum
- 12 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-22
Measured from postings appearing on and disappearing from SevenRooms, a DoorDash company - United Kingdom's own greenhouse board since 2026-08-03. Full hiring picture for SevenRooms, a DoorDash company - United Kingdom.
About this role
The Senior Customer Success Manager will manage and grow a portfolio of SMB and mid-market hospitality customers, focusing on retention, adoption, and expansion opportunities. This role involves building strategic success plans, analyzing customer data to identify risks and opportunities, and acting as a consultative partner to help customers maximize their ROI from SevenRooms. The position requires collaboration with various teams to deliver customer-centric solutions while balancing high-volume portfolio management in a fast-paced environment.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of SevenRooms, a DoorDash company - United Kingdom as an employer.
What you need
- 3+ years of experience in Customer Success, Account Management, Consulting, or other customer-facing SaaS roles
- Experience managing a portfolio of SMB, Mid-Market, or Strategic accounts
- Demonstrated measurable customer impact across retention, adoption, and expansion
- Proactive and strategic in prioritizing competing customer needs
- Strong executive communication and stakeholder management skills
- Commercially minded with the ability to identify growth opportunities through customer discovery and data
Worth weighing
- No salary listed
- Fast-paced environment may involve ambiguity and changing priorities
- High-volume portfolio management could be demanding
Summarised from SevenRooms, a DoorDash company - United Kingdom's posting. Read the full original.
Listed by SevenRooms, a DoorDash company - United Kingdom on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.
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