Strategic Customer Success Manager
SevenRooms, a DoorDash company - United Kingdom · London, United Kingdom
Posted 28 days ago
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Is this posting real?
- This role has been open
- 28 days SevenRooms, a DoorDash company - United Kingdom's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of SevenRooms, a DoorDash company - United Kingdom's roles list one
- Ghost-job risk at SevenRooms, a DoorDash company - United Kingdom
- high 7 stale, 0 reposted of 12 open
- Hiring momentum
- 12 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from SevenRooms, a DoorDash company - United Kingdom's own greenhouse board since 2026-08-03. Full hiring picture for SevenRooms, a DoorDash company - United Kingdom.
About this role
As a Strategic Customer Success Manager at DoorDash, you will manage a portfolio of high-value enterprise accounts, focusing on retention, growth, and customer outcomes. Your role involves acting as a trusted advisor to senior stakeholders, leading account strategy, and identifying expansion opportunities while ensuring that customers derive measurable value from the platform. You will also contribute to team development and collaborate cross-functionally to achieve business goals.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of SevenRooms, a DoorDash company - United Kingdom as an employer.
What you need
- Significant experience in Customer Success or Account Management within B2B SaaS, ideally with enterprise customers
- Strong track record of driving retention, expansion, and commercial outcomes such as NRR, upsell, and cross-sell
- Comfortable operating at a strategic level and building relationships with senior and C-level stakeholders
- Strong commercial acumen with the ability to identify and progress revenue opportunities
- Highly data-driven, using insights to inform decisions and influence customers
- Experience working cross-functionally with Sales, Product, and Engineering teams
Worth weighing
- Role requires ~25% travel
- Fast-paced, high-growth environment may not suit everyone
- No specific salary or benefits mentioned in the posting
Summarised from SevenRooms, a DoorDash company - United Kingdom's posting. Read the full original.
Listed by SevenRooms, a DoorDash company - United Kingdom on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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