or apply directly on Salsify's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 28 days Salsify's roles stay open a median of 37 days
- Reposted
- No
- Salary listed
- No 0% of Salsify's roles list one
- Ghost-job risk at Salsify
- high 7 stale, 1 reposted of 18 open
- Hiring momentum
- 30 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Salsify's own greenhouse board since 2026-08-03. Full hiring picture for Salsify.
About this role
As a Customer Success Manager at Salsify, you will engage with a portfolio of customers to ensure they achieve maximum business value from the PXM platform throughout the post-sales lifecycle. Your responsibilities will include driving customer adoption of products, conducting business reviews, capturing feedback, and planning digital shelf programs, all while collaborating with various teams to enhance customer satisfaction and retention.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Salsify as an employer.
What you need
- 3-5 years as a Customer Success Manager within a SaaS organization, consultant, technical account manager, or equivalent
- Proven track record of driving measurable customer outcomes and success
- Tracked client health and usage metrics in a Customer Success tool
- Comfort handling a high volume of new and existing customers
- Track record of leading conversations and persuading others to take action based on requirements and value provided by solutions
- Handled challenging or complex customers or situations and can demonstrate resolutions
Nice to have
- PIM, CPG, or Retail experience
What you get
- Commission bonus
- Total Rewards plan including health & medical benefits, PTO, and more
Worth weighing
- No specific salary mentioned beyond a range
- Role involves significant customer interaction and change management
- Experience with AI tools is preferred but not mandatory
Summarised from Salsify's posting. Read the full original.
Listed by Salsify on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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