Member Service Center Representative (Call Center)
Redwoodcu · Napa, California
Posted about 2 months ago
or apply directly on Redwoodcu's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 72 days Redwoodcu's roles stay open a median of 72 days
- Reposted
- No
- Salary listed
- No 77% of Redwoodcu's roles list one
- Ghost-job risk at Redwoodcu
- high 27 stale, 7 reposted of 35 open
- Hiring momentum
- 65 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Redwoodcu's own lever board since 2026-08-04. Full hiring picture for Redwoodcu.
About this role
The Member Service Center Representative at Redwood Credit Union will handle routine and specialized telephone requests, process member transactions, and provide education on lending and membership information. Responsibilities include answering calls, resolving member issues, cross-selling products, and performing back-office tasks while adhering to service guidelines and maintaining documentation.
- benefits
- 4/5
- freshness
- 1/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Redwoodcu as an employer.
What you need
- High school diploma or closely related field
- Minimum of two years of call center, retail, or clerical experience in a customer service environment
- Ability to talk on the phone
- Ability to use a computer keyboard and calculator
What you get
- Competitive medical, dental, and vision insurance, mental health offerings
- Employee performance incentive plan
- Salary Advancement– Merit increase based on performance
- 401(k) program with employer match
- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
- RCU employees are eligible for discounts on loans and other financial products
Worth weighing
- Part-time position with 24 to 25 hours per week
- No visa transfers or sponsorships offered for this position
Summarised from Redwoodcu's posting. Read the full original.
Listed by Redwoodcu on their lever job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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