Technical Support Representative
Pushpay · Colorado Springs, CO
Posted about a month ago · $46,560- $55,114
or apply directly on Pushpay's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 30 days Pushpay's roles stay open a median of 36 days
- Reposted
- No
- Salary listed
- Yes 40% of Pushpay's roles list one
- Ghost-job risk at Pushpay
- high 13 stale, 1 reposted of 30 open
- Hiring momentum
- 39 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Pushpay's own greenhouse board since 2026-08-03. Full hiring picture for Pushpay.
About this role
The Technical Support Representative is responsible for resolving technical inquiries within the Pushpay SaaS ecosystem, guiding customers from initial contact to full resolution. This role involves managing service channels, troubleshooting issues, and contributing to the knowledge base. The representative must meet performance metrics and maintain customer satisfaction while demonstrating technical ownership of customer requests.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Pushpay as an employer.
What you need
- 2-3 years of relevant customer-facing or software support experience
- Demonstrates functional fluency in either the Giving or ChMS platform architecture after onboarding
- Ability to meet or exceed core KPIs post-onboarding
- Excellent written and verbal communication abilities
- Strong work ethic and organized approach to task management
- Genuine interest in solving customer requests
What you get
- 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
- 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
- 401K match
- Hybrid work model - 3 days in the office / 2 days remote each week
- 12 paid company holidays
- 2 paid Volunteer Time Off days
Worth weighing
- No salary listed in the posting, but a compensation range is provided
- The role requires a proactive individual contributor who can work with minimal supervision
- The position involves prolonged periods of sitting at a desk and working on a computer
Summarised from Pushpay's posting. Read the full original.
Listed by Pushpay on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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