or apply directly on Phamily's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 51 days Phamily's roles stay open a median of 53 days
- Reposted
- No
- Salary listed
- No 50% of Phamily's roles list one
- Ghost-job risk at Phamily
- high 14 stale, 1 reposted of 18 open
- Hiring momentum
- 27 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-25
Measured from postings appearing on and disappearing from Phamily's own greenhouse board since 2026-08-03. Full hiring picture for Phamily.
About this role
The Director of Professional Services at Jaan Health is responsible for leading a team that partners with enterprise healthcare customers throughout their lifecycle, from pre-contract support to implementation and renewal. This role involves building executive relationships, ensuring measurable outcomes for clients, and establishing best practices for operational excellence. The position requires significant travel to client sites and focuses on customer success and retention.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Phamily as an employer.
What you need
- 10+ years of leadership experience in enterprise customer engagement, professional services, customer success, consulting, or account management
- Experience working with enterprise health systems, healthcare technology, healthcare services, value-based care, or digital health
- Proven success managing C-level stakeholder relationships
- Strong operational and financial acumen
Nice to have
- Entrepreneurial DNA with the ability to operate in high-ambiguity environments
- Experience in SaaS and services organizations
- Experience leading Professional Services organizations
- Clinical workflow knowledge
- Change management certification
What you get
- Competitive compensation based on experience and impact
- Comprehensive medical, dental, and vision coverage for employees and dependents at a low cost
- Generous Paid Time Off: up to 35 paid days off each year
- 12 vacation days accrued annually
- Up to 9 sick/wellness days
- 12 paid company holidays
Worth weighing
- 75% travel requirement to client sites
- High-growth environment may involve ambiguity and evolving processes
- Role requires building and executing scalable approaches
Summarised from Phamily's posting. Read the full original.
Listed by Phamily on their greenhouse job board, last confirmed open on 2026-09-25. PitchMeAI is not the employer.
More roles at Phamily
- Product Marketing Manager (Healthcare)New York City
- Senior Enterprise Account Executive (Healthcare/AI)New York City
- Clinical Care Coordinator (MA)Bolingbrook, IL
- Revenue Cycle Operations ManagerBolingbrook, Illinois, United States
- Director, Human Resources Business Partner (HRBP)Chicago, Illinois
- 2026 Associate Creative DirectorNew York, NY
- Human Resources Operations Managernew york, ny