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Panopto

Customer Success Manager, Korea (Seoul)

Panopto · Remote - SG

Posted about 3 months ago

or apply directly on Panopto's site. We never take the application ourselves.

Is this posting real?

This role has been open
79 days
Panopto's roles stay open a median of 80 days
Reposted
No
Salary listed
No
0% of Panopto's roles list one
Ghost-job risk at Panopto
high
18 stale, 2 reposted of 19 open
Hiring momentum
21 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Panopto's own lever board since 2026-08-04. Full hiring picture for Panopto.

About this role

The Customer Success Manager for the APAC region at Panopto will focus on enhancing customer retention and product adoption among Korean enterprise and higher education partners. This role involves analyzing usage data to create localized strategies, developing educational resources, and managing customer feedback to improve the product experience. The position requires a blend of data analysis, customer engagement, and cross-functional collaboration to drive success in the region.

Our read on this posting2.2out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Panopto as an employer.

What you need

  • Bilingual Communication Fluency: Native-level proficiency in Korean and professional working proficiency in English
  • Data Literacy: Proven capability analyzing customer behavior and trends using tools like Excel, BI dashboards, or CRM platforms
  • Enablement Creation: Experience developing functional customer-facing training tools, guides, or video resources
  • Strategic Problem Solving: A track record of identifying operational problems early and presenting structured, outcome-driven solutions
  • Flexible Operational Style: Comfort working independently within a remote-first, international team structure
  • Travel Readiness: Ability to travel up to 20% across the region to conduct face-to-face strategic reviews with key customer accounts

Nice to have

  • Professional working proficiency in Japanese
  • Direct experience working with Customer Success ecosystems (such as Salesforce or ChurnZero) or learning technologies (LMS/VCMS platforms)
  • A background in instructional design or customer education within a SaaS business model

Worth weighing

  • Role requires strong data analysis skills and a proactive approach to customer engagement
  • High impact role with direct influence on customer retention and product value
  • Remote-first company culture may require adaptability to different time zones

Summarised from Panopto's posting. Read the full original.

Listed by Panopto on their lever job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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