or apply directly on Ooma's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 7 days Ooma's roles stay open a median of 41 days
- Reposted
- No
- Salary listed
- No 17% of Ooma's roles list one
- Ghost-job risk at Ooma
- high 5 stale, 1 reposted of 12 open
- Hiring momentum
- 17 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Ooma's own greenhouse board since 2026-08-03. Full hiring picture for Ooma.
About this role
The Support Desk Analyst at Ooma serves as the first point of contact for Ooma Enterprise, focusing on troubleshooting IP Telephony issues and managing customer support requests. This role involves assisting customers with the platform, configuring call flows, and ensuring high-quality service while working a Wednesday to Sunday schedule. The analyst will also need to communicate effectively with both customers and team members to resolve issues promptly.
- benefits
- 2/5
- freshness
- 5/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Ooma as an employer.
What you need
- Fluent in French or Québécois
- Available to work a Wednesday to Sunday shift
- Strong aptitude for technology and ability/ desire to learn new software
- Excellent time management, organizational, problem solving, and analytical skills
- Strong verbal and written communication skills
- Ability to translate technical terms into relatable language for a wide audience
Nice to have
- Prior experience in Tier 1 technical support or Customer Success
- Knowledge of Networking fundamentals (TCP/IP, DHCP, VPN)
- Post-Secondary education preferred
What you get
- Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
- GRSP including employer match
- Employee Stock Purchase Plan
- Unlimited paid time off as well as corporate holidays observed
Worth weighing
- Wednesday to Sunday work schedule may not suit all candidates
- Role involves Tier 1 support which may be seen as less challenging by some
- Salary range provided but actual pay depends on various factors
- Potential use of AI tools in the hiring process may be a concern for some candidates
Summarised from Ooma's posting. Read the full original.
Listed by Ooma on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Ooma
- Senior Channel ManagerRemote, US
- Implementation SpecialistRemote, US
- Customer Account Manager, Growth (French Speaking)Remote, Canada