or apply directly on Ooma's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 7 days Ooma's roles stay open a median of 41 days
- Reposted
- No
- Salary listed
- No 17% of Ooma's roles list one
- Ghost-job risk at Ooma
- high 5 stale, 1 reposted of 12 open
- Hiring momentum
- 17 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Ooma's own greenhouse board since 2026-08-03. Full hiring picture for Ooma.
About this role
As a Customer Account Manager at Ooma, you will manage the lifecycle of customer accounts from post-implementation to contract renewal, focusing on proactive relationship management. Your role involves addressing customer inquiries, handling escalated service issues, and collaborating with internal teams to ensure timely project completion. You will also analyze billing, assist with contract renewals, and leverage AI to enhance your work processes.
- benefits
- 2/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Ooma as an employer.
What you need
- 2-5 years of SaaS account management, implementation or technical customer success experience
- Fluency in French or Québecois
- Knowledge of accounting and billing fundamentals
- Experience with Hosted Telephony (VOIP/SIP)
- Ability to create customer-facing PowerPoints and Excel reports
- Strong verbal and written communication skills
Nice to have
- Demonstrated success in Project and Client Life-cycle Management
- Post-Secondary education preferred
What you get
- Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
- GRSP including employer match
- Employee Stock Purchase Plan
- Unlimited paid time off as well as corporate holidays observed
Worth weighing
- No specific mention of remote work challenges or team dynamics
- Base salary range provided but may vary based on multiple factors
- Use of AI-enabled tools in the hiring process may affect candidate experience
Summarised from Ooma's posting. Read the full original.
Listed by Ooma on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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