or apply directly on OneTrust's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 19 days OneTrust's roles stay open a median of 43 days
- Reposted
- No
- Salary listed
- No 0% of OneTrust's roles list one
- Ghost-job risk at OneTrust
- high 45 stale, 3 reposted of 96 open
- Hiring momentum
- 148 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from OneTrust's own greenhouse board since 2026-08-03. Full hiring picture for OneTrust.
About this role
The Senior Support Analyst at OneTrust will be responsible for managing complex technical support cases related to integrations, APIs, and platform functionality. This role involves troubleshooting advanced issues, communicating effectively with customers, collaborating with internal teams, and mentoring other support analysts. The position requires strong technical skills and the ability to provide clear documentation and updates throughout the support process.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of OneTrust as an employer.
What you need
- Experience in a technical customer support, technical account support, SaaS support, application support, or similar role
- Demonstrated experience handling complex technical issues and escalations in a customer-facing environment
- Strong troubleshooting skills and the ability to work methodically from symptoms and evidence to a clear diagnosis
- Experience supporting integrations involving identity providers, APIs, data connectors, or workflow automation
- Practical understanding of SSO, SAML, identity providers, certificates, and authentication flows
- Practical understanding of SMTP, email delivery, connection testing, and email-related troubleshooting
Nice to have
- Experience with Kubernetes
- Experience with REST APIs, authentication, request/response analysis, and tools such as Postman
- Experience with SaaS integrations, workflows, web technologies, and system dependencies
What you get
- Comprehensive healthcare coverage
- Flexible PTO
- Equity RSUs
- Annual performance bonus opportunities
- Retirement account support
- 14+ weeks of paid parental leave
Worth weighing
- No specific salary information provided
- The role emphasizes an office-first culture with three days a week in the office
- The job involves mentoring and supporting other analysts, which may require additional time commitment
Summarised from OneTrust's posting. Read the full original.
Listed by OneTrust on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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