or apply directly on OneTrust's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 13 days OneTrust's roles stay open a median of 43 days
- Reposted
- No
- Salary listed
- No 0% of OneTrust's roles list one
- Ghost-job risk at OneTrust
- high 45 stale, 3 reposted of 96 open
- Hiring momentum
- 148 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from OneTrust's own greenhouse board since 2026-08-03. Full hiring picture for OneTrust.
About this role
The Senior Customer Success Manager for Scaled Accounts will manage a portfolio of smaller customers, focusing on delivering scalable value and improving customer outcomes through a lighter-touch engagement model. This role involves operational readiness, adoption management, and proactive customer support, ensuring retention and renewal readiness while addressing customer needs across various regions. The position requires balancing a high volume of accounts with quality execution, acting as a continuity layer when strategic coverage is disrupted.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of OneTrust as an employer.
What you need
- Proven experience in Customer Success, Account Management, Renewals, Professional Services, Solutions Consulting, or another customer-facing SaaS role
- Minimum 2-6 years of experience in relevant field
- Bachelor’s or Master’s degree in Computer Science or related field
- Ability to manage multiple customer engagements at once and operate effectively in a higher-volume environment
- Strong communication skills with the ability to simplify complex concepts and guide customers clearly and confidently
- Good technical fluency and the ability to support customers with product guidance, platform adoption, and use-case problem solving
Nice to have
- Experience with OneTrust products or with comparable privacy, GRC, data governance, consent, or compliance platforms
- Experience supporting SMB, mid-market, commercial, or scaled portfolios rather than only highly strategic enterprise accounts
- Experience serving customers across APAC, Middle East, EMEA, or other international markets
- Experience using health scores, usage data, and customer signals to drive proactive intervention
- Comfort operating in a lighter-touch CS motion that is structured, repeatable, commercially disciplined, and increasingly enabled by automation and AI
What you get
- Comprehensive healthcare coverage
- Flexible PTO
- Equity RSUs
- Annual performance bonus opportunities
- Retirement account support
- 14+ weeks of paid parental leave
Worth weighing
- Role involves managing a larger volume of accounts with a lighter-touch approach, which may limit deep engagement with individual customers
- Success metrics focus heavily on retention and operational excellence, which may not appeal to those seeking strategic account management roles
Summarised from OneTrust's posting. Read the full original.
Listed by OneTrust on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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