PitchMeAI Jobs
OKX

Senior Agent, Customer Service (Multi-Lingual)

OKX · Sliema, Malta

Posted about 3 months ago

or apply directly on OKX's site. We never take the application ourselves.

Is this posting real?

This role has been open
100 days
OKX's roles stay open a median of 103 days
Reposted
No
Salary listed
No
8% of OKX's roles list one
Ghost-job risk at OKX
high
343 stale, 6 reposted of 343 open
Hiring momentum
54 roles opened in the last 90 days
↓ down vs. the prior 90 days
Last confirmed on the employer's board
2026-11-14

Measured from postings appearing on and disappearing from OKX's own greenhouse board since 2026-08-03. Full hiring picture for OKX.

About this role

The Senior Agent in Customer Service at OKX will interact with global customers to address inquiries and problems in multiple languages through live chat, email, and voice. The role involves collaborating with internal teams to resolve complaints, maintaining product knowledge, and nurturing relationships with partners while escalating unresolved issues as necessary.

Our read on this posting2.4out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of OKX as an employer.

What you need

  • A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
  • At least 2 years of experience in language-related roles, including translation, interpretation, or localization.
  • Proficiency in both spoken and written English and another European language (French, Spanish, Portuguese, Polish, German, etc.).
  • Ability to work independently in a fast-paced environment and deliver multilingual support.
  • Willingness to work according to a given schedule to support 24x7 language-related operations.
  • Strong interpersonal skills to navigate challenging language situations and remain composed under pressure.

Nice to have

  • Familiarity with cryptocurrency and/or finance-technology industry.
  • Working knowledge of CRM tools, such as Zendesk.
  • Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite.

What you get

  • Competitive total compensation package
  • L&D programs for employees' growth and development
  • Various team building programs and company events
  • Wellness and meal allowances
  • Comprehensive healthcare schemes for employees and dependants

Worth weighing

  • No specific salary listed in the posting.
  • The role requires proficiency in multiple languages, which may be a barrier for some candidates.
  • The job involves working in a fast-paced environment, which may not suit everyone.

Summarised from OKX's posting. Read the full original.

Listed by OKX on their greenhouse job board, last confirmed open on 2026-11-14. PitchMeAI is not the employer.

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