PitchMeAI Jobs
OKX

Manager, Customer Service (Escalation & Trading Services, Mandarin Support)

OKX · Kuala Lumpur, Malaysia

Posted about 2 months ago

or apply directly on OKX's site. We never take the application ourselves.

Is this posting real?

This role has been open
66 days
OKX's roles stay open a median of 81 days
Reposted
No
Salary listed
No
8% of OKX's roles list one
Ghost-job risk at OKX
high
338 stale, 6 reposted of 343 open
Hiring momentum
411 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from OKX's own greenhouse board since 2026-08-03. Full hiring picture for OKX.

About this role

As the Manager of Customer Service for Escalation & Trading Services, you will oversee daily operations of the customer service team, focusing on enhancing service quality and team efficiency. Your role involves analyzing customer service metrics, conducting data analysis, and optimizing processes while leveraging AI to improve workflows. Collaboration with various teams is essential to address business challenges and ensure timely project delivery.

Our read on this posting3.4out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of OKX as an employer.

What you need

  • Strong Judgment & Problem-Solving skills
  • Bilingual proficiency in Mandarin and English
  • Proficient in data analysis and Excel
  • Practical AI skills for improving work efficiency
  • Relevant experience in customer service and team management

What you get

  • Competitive remuneration package (Base Salary + Yearly Bonuses)
  • Meal allowance
  • Unlimited transport allowance (T&C apply)
  • Monthly team building
  • RM 3,500 training & wellness benefits per annum
  • Convenient workplace (5 minutes walk from MRT TRX)

Worth weighing

  • No specific salary listed
  • Focus on AI integration may suggest a modern approach but also requires adaptability to new tools
  • Bilingual requirement may limit candidate pool

Summarised from OKX's posting. Read the full original.

Listed by OKX on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

More roles at OKX

All 343 open roles at OKX →