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OKX

Customer Complaints Senior Manager

OKX · Remote Roles - EMEA

Posted 12 days ago

or apply directly on OKX's site. We never take the application ourselves.

Is this posting real?

This role has been open
12 days
OKX's roles stay open a median of 45 days
Reposted
No
Salary listed
No
8% of OKX's roles list one
Ghost-job risk at OKX
low
0 stale, 6 reposted of 343 open
Hiring momentum
411 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from OKX's own greenhouse board since 2026-08-03. Full hiring picture for OKX.

About this role

In this role, you will manage OKX's Global Customer Complaints Program, ensuring compliance with regulatory requirements and overseeing complaint handling across various jurisdictions. You will analyze customer complaints to derive compliance insights, support regulatory inquiries, and maintain a governance framework for complaints. The position requires collaboration with multiple teams and involves reporting to senior leadership on customer outcomes and emerging risks.

Our read on this posting2.8out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of OKX as an employer.

What you need

  • Strong experience developing and managing responses to regulators
  • Significant experience in regulatory compliance, conduct risk, consumer protection, or complaints oversight
  • Demonstrated experience owning or overseeing a multi-jurisdictional compliance framework
  • Strong regulatory and customer-outcome judgment
  • Demonstrated experience with root-cause analysis and systemic remediation
  • Strong second-line oversight and challenge capabilities

Nice to have

  • Experience designing or overseeing a global customer complaints program across multiple regulatory regimes
  • Familiarity with complaints-handling and customer protection expectations across major global regulatory regimes
  • Relevant professional certification or advanced qualification such as CAMS, CFE, CRCM, CCEP/CCEP-I, ICA compliance qualifications, CIA, CRCMP, JD or equivalent legal qualification

Worth weighing

  • Role involves significant cross-functional coordination which may be complex
  • No specific salary or benefits information provided
  • Position requires strong regulatory judgment and excellent communication skills across diverse teams

Summarised from OKX's posting. Read the full original.

Listed by OKX on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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